Customer Success Specialist

Job Description

Energy Automation Solutions Division has an opening for a Customer Success Specialist position at its Saint-Bruno-de-Montarville location. 


Position Overview


The Customer Success Specialist is an integral part of the customer service team. This position will be key in providing unsurpassed customer services. The Customer Success Specialist together with the customer service team provides support for our customers through technical support by email, phone, web conference or onsite. The Customer Success Specialist should be able to multitask, enjoy speaking to customers on the phone, have exceptional communication skills, be proficient in problem solving and enjoy being on the front line with customers.


Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.


The Energy Automation Solutions division delivers intelligent energy solutions by combining power systems expertise with innovative technologies to help our customers generate, deliver, and manage energy safely, efficiently, and reliably. EAS provides a range of power delivery and reliability solutions that includes self-healing grid, communicating sensors, substation automation, system planning, advanced metering and demand response solutions designed to increase efficiency in support of grid modernization. The EAS business primarily serves global utility customers and, in some markets, commercial industrial, and renewable energy markets. With a spirit of innovation crossing decades, EAS is proud of its ground-breaking innovations through customer collaboration, long-standing commitment to investing in R&D, and its market recognized Yukon and CYME Software Platforms. The technical skills, innovative thinking and the tireless dedication of our employees around the world are Eaton's greatest resources.


When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we, as individuals and as a company, are stronger.


In this function you will :

  • Provide technical support on CYME software products
  • Guide customers through the functions, features and benefits of the CYME products and solutions.
  • Provide web-based and onsite training on CYME products and solutions 
  • Analyze customer needs through technical support, discussion with customers, etc. to identify and suggest improvements for CYME products and solutions.
  • Provide excellent customer service by seeking to understand each customer’s issue.
  • Collaborate with peers and cross functionally to resolve complex problems.


Basic Required Qualifications :

  • Bachelor’s degree in Electrical Engineering from an accredited institution.

  • Customer facing experience and commitment to exceptional customer satisfaction.

  • Fluent in French and English (written and spoken).


Preferred Qualifications : 

  • Power systems speciality, IGEE (Institut en génie de l’énergie électrique).

  • Python programming skills.

  • Database experience: MS Access, MS SQL and Oracle.

  • Great analytical and problem-solving skills.

  • Ability to quickly learn software-based products.

  • Proficiency with Microsoft Office suite (Outlook, Excel, PowerPoint, Access).

  • Fluent in Spanish, Portuguese or Mandarin (Written and Spoken).

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Marketing

Region: North America – Canada
Organization: EPG EAS Electrical Automation Solutions

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time