Eaton’s Eletrical division is currently seeking a Customer Service to join our team. This position is based in Vallejo
The Customer Service support internal and external customers for entry, tracking and orders delivery, stocks, shipments, back order and back log, as well as administration of returns and credit notes.
The Customer Service will be also responsible of:
Order entry (14 thousand lines per month average)
Sending back order & Orders & Incidents binnacle daily
Back order follow-up with special attention to >45 days, as well as follow up of Schedule orders.
Tracking and sending of delivery times and closure of incidents in the share of get paid
Follow-up and closure of incidents with returns evaluation.
To load RMA´s, create credit notes and charge notes, monthly incidents review and close devolution with weekly
Telephone an e-mail assistance with customers and sell clerks of stocks and orders status
Direct selling quotes
Tracking and unblocking customers
QN´s loads in SAP
Coordination with the warehouse to supply Central America orders
Review validity of Price authorization
To load new customers Sku´s in SAP
Schedule customer appointments and manage that dates to avoid missing lines in out OTTR
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law
QualificationsExperience: 2 years in similar position
English skills desirable
SAP desirable or any ERP
Windows Office ( Excel intermediate)#LI-AKR3
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Supply Chain / Logistics
Region: Latin America
Organization: ES CRDS WD Wiring Devices
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No