Eaton’s Corporate division is currently seeking a Customer Master Data Analyst to join our team. This position is based at our Queretaro´s Office.
The Customer Master Data Analyst is responsible for Maintain full updates into CRM system (SAP) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times, obsolete parts and some invoicing activities. RMA creation and follow up of wrong shipments.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
Review contract updates
Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustments
Review and release invoicing activities for preventive maintenance
Update projects individual projects assigned by Functional Manager
Create and close tickets for requests related with modified accounts through C3 tool
Follow up for service request in regards of new accounts to be set up
- Able/Unable accounts into CRM (SAP)
- Assure to block obsolete parts reported
Ability to constructively manage conflicts and discrepancies towards positive resolution
Prioritizing customer demand to assist with improved product flow
Work with finance team to resolve customer credit requests
- Correct assignment for other Divisions request
- Portal webs maintenance
Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.
- RMA follow up
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
Minimum 1-year customer interaction/support experience
Knowledge of CRM software and SAP
Strong knowledge of Microsoft Office (word, excel, email, internet)
Strong written and verbal communication skills
Knowledge of Oracle (if better)
Ability to speak, read, listen and write in English
Drive for results
- Makes Decisions & Solves Problems
- Demonstrates a Collaborative Style
- Promotes and Champions Change
- Business Acumen
- Pursues personal development
- Team work
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Latin America
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time