Customer Master Data Analyst

Job Description

Eaton’s Corporate division is currently seeking a Customer Master Data Analyst to join our team. This position is based at our Queretaro´s Office.

The Customer Master Data Analyst is responsible for Maintain full updates into CRM system (SAP) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times, obsolete parts and some invoicing activities. RMA creation and follow up of wrong shipments.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Some activities related with the position will be:

  • Review contract updates

  • Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustments

  • Review and release invoicing activities for preventive maintenance

  • Update projects individual projects assigned by Functional Manager

  • Create and close tickets for requests related with modified accounts through C3 tool

  • Follow up for service request in regards of new accounts to be set up

  • Able/Unable accounts into CRM (SAP)
  • Assure to block obsolete parts reported
  • Ability to constructively manage conflicts and discrepancies towards positive resolution

  • Prioritizing customer demand to assist with improved product flow

  • Work with finance team to resolve customer credit requests

  • Correct assignment for other Divisions request
  • Portal webs maintenance
  • Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

  • RMA follow up
     

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


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Qualifications

Required (Basic) Qualifications:

  • Bachelor’s degree necessary.

  • Minimum 1-year customer interaction/support experience

  • Knowledge of CRM software and SAP

  • Strong knowledge of Microsoft Office (word, excel, email, internet)

  • Strong written and verbal communication skills

  • Knowledge of Oracle (if better)

  • Ability to speak, read, listen and write in English

Preferred Qualifications:
  • Drive for results

  • Makes Decisions & Solves Problems
  • Demonstrates a Collaborative Style
  • Promotes and Champions Change
  • Business Acumen
  • Pursues personal development
  • Team work

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Latin America
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time