Eaton’s Electrical division is currently seeking a Representative Sales support to join our team. This position is based at our Mexico City WTC office.
The Representative Sales Support is responsible to provide technical pre-sales support to the assigned customer base, to increase sales in the local marketplace, application guidance and technical assistance to assigned customers and/or distributors and facilitate the incoming of orders that are profitable to Eaton.
As a Technical Support Pre-Sales (Software /Connectivity), you will manage escalations coming from distributors and end users across LAN & Caribbean region.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
Handling incoming requests (70% e-mails, 30% phone) about Software and Management Cards technical issues from the Eaton technical support in the countries.
Analyze and Follow-up the cases until they are fixed performing IT tools in place to track all cases.
When necessary, lead technical meeting with the Eaton local correspondents, Engineering and possibly end customers and/or inform them via technical bulletin
Train our Sales team, CSE´s, distributors and key accounts in Eaton connectivity and software catalog
Maintain and update the technical laboratory for the customer demonstrations
Time to time visit on customer site as technical expert
Interface with Engineering (product developer and qualification team) for complex technical issues
Interface with Product management to sum up enhancements required or new needs
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.#LI-AP01
Required (Basic) Qualifications:
3 years of experience in Technical Support / Engineering
Able to capture Network frames from a network analyzer tool (and analyzes the problem) (e.g. Wireshark, …)
Able to use debug tools and verbose modes of SW and connectivity tools
Ability to share the information with others: team spirit
Desired experience in UPS market, Data Center/Power Quality.
Knowledge/Experience of Eaton Power Quality products and their applications.
- IT Networking skills:
Understanding of following protocols SNMP (V1/V3), IP V4/V6, SSL, HTTP, XML, MODBUS (RTU & TCP/IP) BACnet.
Management of Windows tool to capture serial information
- Operating Systems / Virtualization:
Advance user Microsoft Windows 2003/XP/Vista/2008/7/8, Ubuntu, Linux RHEL / Suse, VMware, Vcenter ESX/ESXi , Microsoft Hyper-V, Xen Citrix, RedHat
Position Success Criteria :
Excellent communication and problem-solving skills.
- Good written and spoken English
Ability to sum up and clarify information coming from different sources
Ability to characterize technically a problem (steps to reproduce / steps to solve)
Demonstrated strong skills on following competencies: Dealing with Ambiguity; Business Acumen; Conflict Management; Ethics and Values; Interpersonal Savvy; Learning on the Fly; Managerial Courage; Problem Solving; Drive for Results; Understanding Others; Presentation Skills; Customer Focus; Problem Solving, Time Management, Communication Skills.
Ability to respond to a variety of challenging circumstances.
Capacity to manage several projects and decisions at the same time as well as interrelation with all kind people at all level of the organization and with our customers, channels and end users.
Desired experience working with directly end customers and/or distributors in the mission critical, information technology, power quality and electrical market.
Experience utilizing Value Added Selling techniques.
Proficiency in computer skills Microsoft Office applications (Word, Excel, Power Point, Access and Project Management).
Collect, analyze and utilize market intelligence data on competitive products, customer needs, preferences and buying habits.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Latin America
Organization: EPG LAC PQD Power Quality Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time