National Field Service Manager

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for a National Field Service Manager in Eaton’s electrical business, based in Mascot, Sydney. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers the opportunity to:

  • Be accountable for the management of ANZ Field Service Operations, and management of large-scale service projects across our operational markets including Data Centers, OG&M, Industrial, Commercial, Utilities, Facility Management, Energy and Infrastructure

  • Responsible for Service Operations P&L
  • Lead the National Field Service Teams and Service Partners in ensuring that service level agreements are delivered to customers in accordance with contractual obligations, customer expectations and business requirements. Escalation for Customer Services Team, Service Sales Team and Field Service Technicians

  • Manage field services resources in efficient and effective way. Continuously evolving and expanding Field Services Capabilities

 
Your essential responsibilities:
  • Provide leadership to the ANZ Field Services team and Regional Authorized Service Partners as required

  • Site management and attendance if required for field service breakdown, preventative maintenance, commissioning and service project jobs as required

  • Improve and further develop ANZ Field Services Team in terms of technical competencies, resources capabilities, capacity to deliver, customer centric thinking, commercial delivery

  • Act as main point of contact for key strategic accounts

  • Provide support to the Call Centre and Coordination team for prioritization of work, planning and efficient use of resources

  • Actively monitor and manage the performance of the local/national field service teams and contractors to maintain high level of quality, safety, utilization, billable, and overall effectiveness. Assist regional project managers with service resource scheduling for commissioning and testing support as required

  • Implement field service improvement initiatives and promote a culture of continuous improvement with all regional service teams

  • Review staff performance on a regular basis and ensure that the APEX process is followed. Implement training and development plans for staff and coordinate formal training with product and technical support managers

  • Develop sound knowledge of the company’s products, policies and standards

  • Monitor local/national service stock availability and management of spares kits and technician stock and address any issues as needed

  • Undertake training as required
  • Comply with the company’s policies and procedures
  • Be aware of the company’s and your own obligations under the Occupational Health and Safety Regulations as well as the company’s documented Quality Management system

  • Be aware of the companies and your own obligations under the relevant Environmental Regulations

  • Ensure the company’s Quality Assurance objectives are met

  • Work in a team environment
  • Any other job-related duties that may be requested from time to time

Qualifications

If you have:
  • Service Operations Industry experience in fast paced 24/7 environment

  • Senior leader within field service and operations with sound understanding of service operations deliverables

  • Thrive within a continuous improvement environment
  • Track record of improving operational processes and procedures and delivering on customer satisfaction, services efficiency, large projects on time and within budget

  • Minimum 5 years people management experience in field service / technical environment

  • Customer centric thinking
  • Financial acumen
  • Electrical / Electronic background is advantage
 

Yes! Because you are the one we are looking for, we hope to hear from you now!

 

Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.

 

Please note: Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a recruitment team member.

 
#LI-PM2

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time