Software Specialist Engineer

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for a Software Specialist Engineer in Eaton’s electrical business, based in Melbourne or Sydney. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers the opportunity to:

Provide high quality, efficient support to the EISS team for a large multinational security project and software support for our other clients, thereby retaining and enhancing customer relationships and maximizing return on sales for Eaton customers. To provide a high level of customer support and thereby assist in the retention and gaining of new customers and new business

Your essential responsibilities:
  • Support Eaton customer software packages

  • Respond to requests for emergency issues.

  • Modify or update equipment where required.

  • Undertake training and provide training for customer staff and sub-contractors where required.

  • Perform tests on units and prepare detailed reports on tests carried out.

  • Manage paperwork and administration duties as required to ensure on time processing.

  • Undertake training as required.

  • Comply with the company’s policies and procedures.

  • Be aware of the company’s and your own obligations under the Occupational Health and Safety Regulations as well as the company’s documented Quality Management system.

  • Be aware of the companies and your own obligations under the relevant Environmental Regulations.

  • Ensure the company’s Quality Assurance objectives are met.

  • Work in a team environment.

  • Any other job-related duties that may be requested from time to time.

  • Provide regular project updates to both Eaton and EISS Team.

  • Coordinate and management of small works projects with respect to the installation and commissioning of CCTV, access control and alarm systems, UPS and other software systems required.

  • Instigate a high-level call avoidance process to analysis all faults / service requests to determine the appropriate resources required to resolve the fault.

  • Regularly review live equipment firmware and report if an update is required.

  • Ensure that all installed equipment is suitably documented, and the details maintained as system changes are carried out. This will include asset registers, floor layout drawings and schematic diagrams.

  • Liaise with manufacturers any technical issues and document.

  • Marketing of the Company and its services, while maintaining working relationships with new and existing clients.

  • Ensure all contract work is carried out in a timely and efficient manner, with an eye for detail and customer satisfaction and Assist EISS Team with information that falls out of the monthly reports including both opportunities for savings, renewals and contract upgrades

  • Maintain a neat and tidy appearance. The related customer premises are to be kept at an optimum level of presentation;

  • Maintain tools and test equipment supplied.

  • Knowledge of the security environment and broad understanding of property management

  • Ability to work on your own and in a team environment


If you have:

  • At least 4 years’ experience with networking and security related industry

  • Has Ccure9000 software Knowledge, preferred

  • Computing (eg Excel, Word, Outlook and SAP/Oracle)

  • Electrical/Electronic qualification

  • Foreseer
  • UPS
  • Protocols – BACnet, IP, RS485, Modbus, SNMP, LDAP

  • Software skills an advantage – e.g. Microsoft certification MSCE or Networking

  • Superior Customer handling/Interpersonal skills

  • Effective written and verbal communication skills

  • Well organized and be able to plan time

  • Analytical, problem solver, reliable, detailed, flexible and influential

Yes! Because you are the one we are looking for, we hope to hear from you now!


Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.


Please note: Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a recruitment team member.



We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time