Industrial Inside Sales Engineer

Job Description

Eaton’s North American Sales division is currently seeking an Industrial Inside Sales Engineer to join our team. This position is located in Smyrna, GA. Relocation assistance will be provided for candidates outside of a 50 mile radius to this location.

Position Overview:

The primary function of an Industrial Inside Sales Engineer (ISE) is to provide support for assigned Sales Engineers in the Industrial markets that they serve to ensure customer satisfaction, these markets include but are not limited to End Users in the Oil and Gas, Pulp and Paper, Automotive, Mining and Metals and Consumer Products Industries.


The Industrial Inside Sales Engineer is to act as a technical and commercial resource to field sales, customers and distributors. Other duties include but are not limited to: Project take-off and bid preparation via Bid Manager, prepare bill of materials, terms and conditions, pricing, prepare submittals, quotations follow-up, negotiation tracking, administer change orders, support Outside Sales Engineers, and other duties as assigned by the Area Sales Manager. Provide technical assistance to Distributors and End Customers to ensure satisfaction with Eaton’s products and services. Maintain effective communication between Distributors and Outside Sales Engineers thereby maximizing Sales Engineer's effectiveness to be in front of customers. Be aware of and responsive to market conditions and competitive activities. Communicate such information to product divisions. Maintain a cooperative and credible working relationship with other Eaton personnel to assure customer satisfaction.


The primary functions include; accurate and timely plan and specification interpretation, quotation and technical support; communication with customers, warehouse and plants to facilitate problem resolution; proactive identification of sales potential and follow up to secure orders.


Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

  • Review and interpret customer needs on plans and specifications. Determine the minimum bill of material, most competitive price level and shipment cycle within the market segment pertaining to each specific negotiation

  • Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution

  • Coordinate warranty and non-warranty repairs and returns, which include shipping issues or service requests

  • Project manage small to medium projects on as needed basis

Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by effectively employing sales and communication skills, product application engineering, knowledge of customers business and organization and knowledge of Eaton product lines and internal resources to take action on behalf of the customers.


When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

  • Bachelor of Science degree from an accredited institution

  • Legally authorized to work in the United States without company sponsorship

  • 1-2 year of experience in a similar role 

  • Legally authorized to work in the United States without company sponsorship


Preferred qualifications:

  • Bachelor’s degree in Engineering from an accredited institution

  • Experience or exposure to a manufacturing organization in an Industrial market




Position Criteria:

  • Attention to detail, focused on accomplishing tasks.

  • Strong work ethic.

  • Strong interpersonal skills and willingness to learn.

  • Ability to work well within a team environment.

  • Electrical experience with low to medium voltage equipment and systems

  • Commercial experience

  • Sales and/or marketing experience


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.



We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: NAS North American Sales

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time