If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Process Associate –Customer Support - APAC Region in Eaton’s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
The primary function of Process Associate –Customer Support will be managing customer Support requests received from various sites in the US and EMEA region related to Order Management. The primary responsibility of this role will be to manage customer orders, including order entry and order changes. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. The position requires a good understanding of systems and tools including MS Office and quick adaptability to Eaton’s ERP’s. Focus of this role would be to manage the received transaction processing with complete ownership of the received order/quote as per the process guidelines.
This exciting role offers opportunity to:
Review of service receipt tools such as Mailbox/SharePoint/Shared drive
Enters new orders/quotes from customers through order entry systems, with emphasis on error-free order management
Enters changes and cancellations from customers through order entry systems (MFGPRO, CCP) using required customer metrics
Maintains accurate and organized order files, order acknowledgments and customer contact information to the required shared drives/tools/systems
Proactively communicates in a timely manner with internal teams/stakeholders regarding order verification queries, order status, pricing and shipment status.
To be competent on 1-2 process task (Portal, Order Entry or quoting)
Computer savvy and familiar with MS Office (Excel, Word, MS Outlook)
Good Typing speed
6 months- 1 year of experience in back office processes, preferable in order management
Hardworking and quick learner
Flexible working in US shifts
Exposure to any ERP’s- Oracle, SAP, Mainframe based
Yes! Because you are the one we are looking for, we hope to hear from you now!
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time