Customer Technical Support Engineer

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to a Technical Support Engineer in Eaton’s Electrical Division, based in Tokyo, Japan.  In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.  This exciting role offers opportunity to:

  • Provide timely and high-quality customer service for key account. Quickly respond the requirement from key account and lead collaborate with related internal function to find the way to resolve.

  • Be the contact window of key account; Contact with customer to know their needs timely. Need to provide solutions and reply to customer for product trouble shooting

  • Cooperation with Interdepartmental of Eaton group closely to process all customer service requests.

  • Interdepartmental communication according to complaint resolution and root cause analysis.

  • Provide necessary trainings to customers on the products and services.

  • Liaising and maintaining customer relationships whilst maintaining quality customer service.

  • Providing necessary support for sales or marketing activities.

  • Co-work for overseas manufacturing sites for material localization task and the main contact window (external) for key accounts’ projects.


Qualifications

  • Majored in electrical and Electronics or related

  • Frequent (once a month) overseas business travels, and also domestic ones (1-2 times a month)

  • The experience in handling DOA – defect on arrival, will be an advantage
  • Minimum 5 years of related working experience
  • Knowledgeable in UPS/ Power products and applications, or AC/DC
  • Fluent in English and Japanese required; plus Chinese speaking will be great
  • Customer focused
  • Good communication skill
  • Result-oriented with good problem-solving skills
 

Yes! Because you are the one we are looking for, we hope to hear from you now!

#LI-CH1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: Asia Pacific
Organization: PQD Power Quality Division APAC

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time