Customer Service Representative

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for Customer Service Representative in Eaton’s electrical business, based in Mascot, NSW, Australia. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers the opportunity to:

Provide exceptional customer service to all our customers and act as main point of contact for internal sales enquiries by ensuring customer satisfaction.

Your essential responsibilities:
  • Process EDI, fax and email orders through Oracle/SAP according to specific requirements and advise customers of any stock shortages

  • Manage phone enquiries from both internal and external customers

  • Liaise with warehouse and logistics to manage stock levels and to ensure on time deliveries

  • Provide a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies

  • Work directly and collaboratively with Sales, Service, technical team and other internal support to resolve and/or escalate customer issues and concerns

  • Work with key customer concerns and aim for satisfactory solutions from both the company’s and customer’s viewpoint

  • Develop sound knowledge of the company’s products, policies and standards

  • Work in a team environment to achieve division’s sales and margin objectives

  • Any other job-related duties that may be requested from time to time

  • Be aware of the company’s and your own obligations under the Occupational Health and Safety Regulations

  • Understand and comply with the company's mission, vision, policies, objectives and other requirements of the quality, safety and environment management system


Qualifications

If you have:

  • Customer focused with a rapport building and trustworthy approach

  • Exceptional verbal and written Communication skills

  • Organizational skills, along with a great ability to prioritize work and handle multitasking

  • Professional work approach, the ability to take ownership of the process.

  • Strong attention to detail and comfortable handling conflicting deadlines

  • Computer skills (e.g. Excel, Word, Outlook, SAP and Oracle)

  • Previous experience in an internal sales role taking calls and answering email inquiries

  • Results orientated
  • Electrical Degree Preferred

 

Yes! Because you are the one we are looking for, we hope to hear from you now!

 

Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.

 

Please note: Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a recruitment team member.

 

#LI-PM2

 

 

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No