Technical Sales Coordinator

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for a Technical Sales Coordinator in Eaton’s electrical business, based in Mascot, Sydney. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers the opportunity to:

Act as the key internal contact for all customers including Key Accounts with a primary focus of providing superior customer service and support while constantly looking for new or better ways to improve our service, systems and performance

 

Your essential responsibilities:

  • Handle daily execution of key account support efforts including: order processing, order tracking, EDI, customer compliance, shipping documentation, logistics, problem resolution, communication, reporting and systems, processes and procedures needed to manage these accounts effectively

  • Professionally and efficiently manage phone & technical enquiries from both internal and external customers

  • Track and manage large UPS orders with supply chain, OSP by attending weekly meetings with production and customers but not limited to Labeling, routing, freight forwarding, logistics - creating labels and organizing shipments

  • Liaise with warehouse, logistics and Supply chain to manage stock levels and to ensure on time deliveries

  • Work directly and collaboratively with Sales, Service, Product management team and other internal support to resolve and/or escalate customer issues and concerns

  • Act as a backup for technical Helpdesk team and Service coordinators

  • Follow up with key customer concerns and aim for satisfactory solutions from both the company’s and customer’s viewpoint

  • Develop sound knowledge of the company’s products, policies and standards

  • Work in a team environment to achieve division’s sales and margin objectives

  • Any other job-related duties that may be requested from time to time

  • Be aware of the company’s and your own obligations under the Occupational Health and Safety Regulations

  • Understand and comply with the company's mission, vision, policies, objectives and other requirements of the quality, safety and environment management system

 

Qualifications

 
If you have:
 
  • Electrical Degree Preferred
  • Customer focused with a rapport building and trustworthy approach
  • Exceptional verbal and written Communication skills
  • Organizational skills, along with a great ability to prioritize work and handle multitasking
  • Professional work approach, the ability to take ownership of the process.
  • Strong attention to detail and comfortable handling conflicting deadlines
  • Computer skills (e.g. Excel, Word, Outlook, SAP and Oracle)
  • Previous experience in an internal sales role taking calls and answering email inquiries
  • Results orientated
 
Yes! Because you are the one we are looking for, we hope to hear from you now!
 
Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.
 
Please note: Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a recruitment team member.
 
#LI-PM2
 

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No