Associate Customer Service Representative

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to an Associate Customer Service Representative- APAC Region in Eaton’s Sales and Marketing Center, based in Pune, India.  In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.


The primary function of Associate Customer Service Representative will be to provide the various internal stakeholders with product, delivery, pricing, claims/returns and program information. Manages orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information.  Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.

  

 This exciting role offers opportunity to:

 

  1. The scope of the Inside Sales Representative includes:

  • Monthly FOS reports are run and sent to Sales Rep partners to update. (some reports might need to be completed more frequently.)

  • Enter the data received from Sales Rep into the system within the agreed Turnaround time.

  • The ACSR will be assigned specific accounts and/or territories and activities to provide support for the sale of all Eaton Electronics products.

  • The ACSR will interface directly with the Field Sales team that is directly responsible for contact with the Strategic Account customers, end customers and/or distributors to provide administrative and quoting support.

  • The ACSR must respond to inquiries from Field Sales team, Strategic Accounts, and customers regarding all “pre-order” activities, and as needed coordinate/communicate “post order” activities managed by Customer Satisfaction through completion of shipment of orders. These duties must be performed in a responsive and professional manner.

  • Should have good command over systems with a good typing speed.

  • Proves to be highly accurate, reliable and timely on activities delegated by the Sites.

  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving



Qualifications

  • Basic Qualifications:

    • Bachelor's degree in business, marketing or related discipline from an accredited institution

    • 3 years related Sales/Customer Service experience required

    • Legally authorized to work in the United States, now or in the future without company sponsorship

    • No relocation benefit is offered for this position. Only candidates residing within the immediate geographical area will be considered for this position.

    • Strong English written and verbal skills

  • Preferred Qualifications:

    • Experience managing sales related functions.

    • Additional qualifications a candidate may possess that the hiring team would consider to be ideal (in addition to the basic qualifications)

    • Example: Minimum of 5 years of Strategic Account/Inside Sales related experience.

 

  • Position Criteria:

    • Characteristics of the position that may be more subjective, or related to the competencies required for the position

    • May not be easily determined from a resume review

    • Example: Ability to deal with ambiguity and make decisions

 

Yes! Because you are the one we are looking for, we hope to hear from you now!

Job tag: *LI- JS1


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Marketing

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time