Post Sales Support Representative

Job Description

Eaton’s Electrical sector is currently seeking a Post Sales Support Representative to join our team. This position is based at our Burlington, Ontario location. 


Position Overview:

The Post Sales Support Representative will serve as the key contact for quick resolution of post sales commercial and technical issues, maintaining customer satisfaction and minimizing costs associated with the resolution of these issues. This role will be responsible for working within the parameters of quality, warranty policies, and other functional groups, to ensure customer issues and warranty concerns are resolved.


Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.


In this function you will:
  • Utilize the CQM process for each issue by providing timely input and on-going updates to all parties

  • Provide support interface and expertise between operations and customers (including Sales and Services)

  • Coordinate with Operations to initiate purchase orders to authorize Services to resolve customer issues

  • Ensure resolution of issues is according to warranty procedures and policies

  • Determination of root cause, permanent resolution, verification, trend analysis and accurate reporting of customer issues

  • Analysis of all CQM warranty issues monthly, initiate required corrective action requests and ensure effective and validated solutions are implemented

  • Obtain approval from Product Managers to proceed with issues requiring business concessions

  • Provide assistance to our customer, Sales, Services and Operations to resolve any discrepancies

  • Provide project coordination assistance to the team based on business volumes and team requirements

  • Process internal Services orders for Canada

  • Communicate effectively with project managers, plants, field Sales, Services and customers to ensure accurate, on-time resolutions of post sales issues

 

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Qualifications

Required (Basic) Qualifications:
  • Bachelor’s Degree in Engineering or Technologist Diploma

  • Minimum of  1 year of combined engineering, quality, warranty and customer service experience, or university co-op experience

  • Knowledge of power distribution and control equipment

  • No relocation benefit is being offered for this position.  Only candidates within a 80 KM radius of Burlington will be considered 

  • Must be authorized to work in Canada without company sponsorship

Preferred qualifications:
  • Exposure to quality and warranty policies

  • Bi-lingual in French

  • Commercial exposure to project coordination

 

Accessibility policy:  Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm

 

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – Canada
Organization: ESSG CA Canada

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No