Senior Business Process Project Manager

Job Description

Senior Business Process Project Manager

 

 

Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E

 

Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?

 

As a Senior Business Process Project Manager, you will develop, implement and operate the Process and System Improvement and Knowledge Management agenda of the Commercial Operations Hydraulics EMEA department, making sure that it is in alignment with the regional division’s strategic dimensions.

 

You will provide project management and IT technical skills and expertise to deliver projects with tangible business benefits or increased customer satisfaction.

 

Your key deliverables:

·       Identify and coordinate process improvement activities to leverage best practices and to achieve maximum standardization and efficiency. Provide day to day process and system support in the Customer Service team.

·       Improve execution of process quality and efficiency.

·       Ensure appropriate process documentation for compliance and training purposes.

·       Lead complex, cross-functional projects within the concept of continuous improvement, simplification, standardisation and automation

·       Lead automation developments (Excel, VBA, SharePoint, Oracle SQL, etc.) test releases and provide user trainings. Translate business requirements to IT developers and external service providers

·       Lead process review and innovation through project management and execution, realized in operational excellence and increased customer satisfaction.

·       Assist the organization with change management efforts

·       Develop positive relationships with a diverse global team across multiple locations and time zones

·       Supports development and improvement of other tools for the Sales and Product Management, Pricing, MarComm and Customer Service

·       Handle the onboarding related tasks for a new business as well as changes in the existing businesses.

·       Provides technical expert support to CSRs

·       Supports deployment and implementation of processes and best practices

·       Assures continuous knowledge sharing within the Customer Service teams for best practices

·       Proactively acts to understand and solve customer needs and identify solutions to non-standard task/queries

Qualifications

Are you?

 

Required:

·       Master of Science or equivalent Technical Degree (Business Administration/Engineering Information Technology)

·       5+ years of experience working in large multinational environment in the area of Process Improvement, Customer Service and/or Training

·       5+ years of experience in IT Service/Project Management including supporting BAU Operations and Project requirements

·       Proven track record of delivering process developments, transformations and/or transitions

·       Advanced MS Excel skills

·       Good working knowledge of MS Office tools (Word, PowerPoint, MS Project)

·       Proven track record of delivering process developments, transformations and/or transitions

·       Excellent report writing skills

·       Fluent English, any other spoken languages is a plus

·       Excellent communication skills both oral and written

·       Strong ability to work cross functionally with remote colleagues and teams

·       Customer focused mindset

·       Project management and documentation skills

·       Change management skills

 

Desired:

·       Experience in SQL programming for business (T-SQL, MySQL, PLSQL, Access SQL) and VBA coding (Microsoft Access, Excel and Outlook), knowledge of C# for scripting components is a plus

·       Understanding of database server platforms (Microsoft SQL Server, Oracle)

·       Preferable experience with Business Intelligence tools (Oracle BI, Power BI)

·       Six Sigma Green Belt / other process development certification

·       PMP or similar project management certification

 

Then we want to hear about you!

 

What Eaton offers:

 

·       Competitive compensation and benefits package

·       Contract in fast growing global company

·       Challenging projects in dynamic collaborative team

·       Great promotional opportunities – We encourage internal promotion, whenever possible

·       Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day

·       Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully

·       Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

 


Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com. At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.

Job: Sales

Region: Europe, Middle East, Africa
Organization: HYD Hydraulics Group

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time