If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Service Representative - APAC Region in Eaton’s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
The primary function of a Customer Service Representative is to provide the various internal stakeholders with product, delivery, pricing, claims/returns and program information. Manages orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.
This exciting role offers opportunity to:
Receives, reviews and completes selected Purchase Orders (PO) and Purchase Order modifications in the various Hydraulics ERP systems by following the processes defined and tools provided
Will be responsible for processing PO’s for OEMs and Distributors
Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner
Provides product information or leverages internal resources to fulfill requests
Update SO’s to reflect date of corresponding PO’s for indent sales orders
Proves to be highly accurate, reliable and timely on activities delegated by the Sites
Maintains accurate and organized order files, order acknowledgments
Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
Should have good command over systems with a good typing speed
Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds stakeholder relationships
Should work closely with SME on taking adhoc projects for the process
This team is responsible for booking all the POs by last date of the month and therefore month end / weekend working if required as per business requirement
Understanding of Eaton business processes & systems
Data entry skills, including proofreading
Team-oriented problem-solving skills and corrective action methodology
Negotiation and conflict management skills; professional presence
MS Word, Excel, order management (including MFG/PRO & Pharos) software programs
Phone skills and customer communication skills
Organization and time management skills
Problem Solving Skills
Understanding of Eaton Business Excellence Award (EBEA) requirements
Yes! Because you are the one we are looking for, we hope to hear from you now!
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time