Eaton’s Lighting division is currently seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team. This position is based at our Monterrey Office.
The Customer Service Representative is responsible for Person responsible for coordinating, measuring and evaluating the service provided in all orders received by Eaton Lighting Mexico, whether from Distributors, contractors, national accounts or final users, from the entry of the orders to the system, throughout the production process, logistics, importation and shipment to the customer, to the post sale service needed for any replacements, damages or affected projects.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
Response Time / Metric (Pend: Establish Source of Data) / Price Structure / Protection Control / Quotation Tracking Strategy
Response Time / Metrics / Complete Info Audit and Obtaining Strategy for this Info (Running metrics and publishing daily info pend)
Develop Strategy for material in existence but for other orders
More accurate Zorder Report for Checking Shipments / Weekly Calls for Releases / Billing Report
Supervise type of response we give, service attitude, offer alternative solutions, complete information, customer handling, scaled calls
Investigate more thoroughly and be able to offer more information
Stock Options Strategy / Material Handling borrowed for other orders
- Strategy BO, To whom, When, How, Track to Board
Eaton has announced its intent to spin off its Lighting Business into publicly traded company (“SpinCo”). This transaction is expected to be completed by the end of 2019 and this position is expected to remain with SpinCo. The compensation and benefits that will initially be offered for this position are based on Eaton’s plans, programs and practices. The Lighting Business is in the process of developing its total rewards philosophy, strategy and structure, including the design of its benefits and annual and long-term incentive plans that will take effect when SpinCo becomes a publicly traded company. If you are offered and accept this position and are actively employed by the Lighting Business when SpinCo becomes an independent, publicly traded company, you will be eligible to participate in SpinCo’s compensation, health, welfare, and retirement benefit plans and programs and should have no expectations that SpinCo’s plans and programs will mirror or be substantially like Eaton’s.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
Bachelor’s Degree is required. Customer Service training or experience is required.
- -Data Analyst
- -Process Developer.
- -Metric Generator
- -Plan of corrective and preventive actions
- -Strong SAP knowledge
- -Methodic and well organized
-Strong analytical administration mathematical skills
-Effective communication skills at all levels of the organization and corporate offices.
- -Fully bilingual (Spanish/English)
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Latin America
Organization: EPG LD Lighting Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time