Eaton’s Corporate division is currently seeking a Supervisor HR.Business Site - Administration to join our team. This position is based at our Querétaro’s Office.
The Supervisor HR.Business Site – Administration is responsible for managing the Mexico HR Administration team supporting facilities that fall under the HR Services umbrella. The responsibility includes resolving questions and/or issues that are raised by managers, employees and HR business partners via phone call, through e-mail and within the case management system. The incumbent will also be responsible for leading all aspects of team and internal communications including monthly metrics.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
Manage team to ensure positive customer experience for all customers.
Develop process and workflow and protocol to efficiently respond to employees, managers and HR that vary from low-high levels of complexity.
Research and respond to questions/issues that are raised from upper-level management and clients.
Investigate issues and respond to employees within a timely manner
Define the case management requirements and manage the distribution of cases via the HR Services Catalog.
Create, organize and maintain efficient workflow processes in terms of overall administrative and project work. Update work instructions/process maps/templates to reflect any new changes
Lead and execute continuous improvement events for the workstream
Help with special projects as needed. Provide input in terms of best process method for completion of project.
Research/benchmark internal/external teams to share and implement best practices.
Execute performance management (APEX) cycle for all team members within the group
Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
- 3 to 5 years in the position and/or HR roles
Must be able to demonstrate the following: strong customer service orientation, organizational communication, administration, process orientation in terms of juggling multiple priorities and sharing of knowledge
Microsoft Office experience, Excel is a must
Utilize a variety of technology platforms to conduct daily work (HRMS, Case Management System, HOP, Microsoft Suite) or similar.
- Portuguesse desirable
Position Success Criteria:
Leadership and managerial skills: Thinks and acts strategically, gets results, building organizational capabilities
- Experience conducting high performance teams
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Human Resources
Region: Latin America
Organization: Corporate Sector
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time