Analyst - Oracle EDI Support

Job Description

Description:

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to an Analyst – IT (Oracle EDI Support) in Eaton’s Enterprise IT, based in Pune, India.  In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.  This exciting role offers opportunity to:

  • Provide translation support for all EDI processes and systems. Function as a primary point of contact for any Oracle/SI related support requests.

  • Analyze support request to identify the root cause resolution and work closely with other Eaton enterprise sectors/groups to implement solutions.

  • Monitor error directories/emails on any CoE EDI servers and take appropriate actions to resolve. Perform minor maps modifications and trading partner set up as appropriate.

  • Troubleshoot errors within EDI related modules in Oracle Application - RLM, EC Gateway, Order management

  • Develop and maintain EDI support processes and documentation. Maintain the integrity of the EDI environments.

  • Collaborate, build and maintain relationships with other technical groups. Initiate continuous improvement initiatives within the team and Enterprise

  • Manage implementation of EDI products and services for new and existing trading partners          

Oracle EDI analyst will serve as a liaison between internal customer/supplier facing departments and external trading partners and identify opportunities to leverage EDI technology to reduce costs, improve accuracy and comply with trading partner requirements.

 

  • Has adequate knowledge about the Oracle ERP procure to pay, order to cash cycles and exposure in RLM

  • Has experience and working knowledge of EDI concepts including standards such as EDIFACT, ANSI X12 and IDOC.

  • Provide translation support for all EDI processes and systems. Function as a primary point of contact for any Oracle/SI related support requests.

  • Analyze support request to identify the root cause resolution and work closely with other Eaton enterprise sectors/groups to implement solutions.

  • Monitor error directories/emails on any CoE EDI servers and take appropriate actions to resolve. Perform minor maps modifications and trading partner set up as appropriate.

  • Trouble shoots SI BP’s.

  • Develop and maintain EDI support processes and documentation. Maintain the integrity of the EDI environments.

  • Collaborate, build and maintain relationships with other technical groups. Initiate continuous improvement initiatives within the team and Enterprise

  • Manage implementation of EDI products and services for new and existing trading partners

 

Qualifications

Requirement:

  • Bachelor in Engineering/B.E/B. Tech and/or required equivalent. Overall 4+ years of development/business analyst experience. And have most of the below skills:

  • Oracle E-Business Suite 11i (11.5.10.2) & R12 (12.1.3)

  • Oracle Applications, RLM, Order Management, Purchasing, SCM, eCommerce Gateway

  • Understanding of EDIFACT and X12 EDI standards

  • EDI transactions, including, but not limited to: 850, 855, 856, 810, 830, 862, ORDERS, ORDRSP, INVOIC, DELFOR, DELJIT, DESADV

  • Experienced on handling complex Oracle EDI related issues.

  • Must understand the support process.

  • Experience in SI / B2B Integrator business process development and troubleshooting would be an added advantage.

  • Understanding on Remedy ITSM process and problem management

Yes! Because you are the one we are looking for, we hope to hear from you now!

#LI-RR1

 


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: No