Customer Service Supervisor - Marketing

Job Description

Eaton’s Corporate division is currently seeking a Customer Service Supervisor - Marketing to join our team. This position is based at our Queretaro´s Office.

The Customer Service Supervisor - Marketing  is responsible for Provide direction and manage day to day functions of the EatonCare Service Center located in Queretaro, Mexico. This position must also work closely with support management in the various EatonCare support locations.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Some activities related with the position will be:

  • Lead day to day activities within the EatonCare Service Center team of Marketing and Sales employees working in the ECSC

  • Develop effective relationship with USA team that they’re supporting

  • Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth

  • Driving the team to have quality interactions with customers and US counterparts to drive long term business growth

  • Develop, and retain top quality sales and marketing employees, who excel at providing customer value through the execution of the sales and marketing processes, commercial savvy, and effective relationship building with customers

  • Gain a deep understanding of the businesses supported so that this position becomes the escalation point for the team

  • Training employees and coordinating training for employees on the essential functions of the position

  • Set expectations for the team
  • Communicate with the customers as necessary
  • Other duties, projects as assigned.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.



Required (Basic) Qualifications:

  • Bachelor’s Degree in business or engineering from an accredited institution required.

  • Minimum 3 years manager of people experience

  • Minimum 5 years customer support or interaction experience

  • High Ability to speak, write, and read English (100% English fluency)

  • Project management skill to lead and work in matrix project teams and deal with multiple stakeholders

  • Strong listening, written and verbal communication skills

  • Experience developing marketing programs
  • Customer facing / web digital tool experience
  • Analytical tool and reporting experience (SAS, SPSS, Excel, Power BI, and Access, etc)

  • US channel/sales market experience
  • Experience with Microsoft Office

Position Success Criteria :

  • Drive for results

  • Makes Decisions & Solves Problems
  • Demonstrates a Collaborative Style
  • Promotes and Champions Change
  • Business Acumen
  • Pursues personal development
  • Strong work ethic, flexibility, and a desire to actively contribute to the group’s success 

  • Team player

  • Fluent verbal and concise written, communication skills for successful performance of position.

  • Strong analytical skills, logical thinking and process oriented

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Finance/Accounting

Region: Latin America
Organization: Corporate Sector

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time