Customer Service Representative

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to Customer Support Representative in Eaton’s Sales and Marketing Center, based in Pune, India.  In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

 

The primary function of this role is to provide the various internal stakeholders with product, delivery, pricing, claims/returns and program information.  Manage orders, including order entry and order changes.  Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information.  Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.

  

 This exciting role offers opportunity to:

  • Receives, reviews and completes selected Purchase Orders (PO) and Purchase Order modifications in the various Hydraulics ERP systems by following the processes defined and tools provided
  • Will be responsible for processing PO’s for direct material
  • Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner
  • Provides product information or leverages internal resources to fulfill requests
  • Update SO’s to reflect date of corresponding PO’s for indent sales orders
  • Proves to be highly accurate, reliable and timely on activities delegated by the Sites.
  • Maintains accurate and organized order files, order acknowledgments
  • Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
  • Should have good command over systems with a good typing speed
  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving
  • Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds stakeholder relationships
  • Should work closely with SME on taking Adhoc projects for the process.
  • This team is responsible for booking all the POs by last date of the month and therefore month end / weekend working if required as per business requirement

Qualifications

  • Data entry skills, including proofreading

  • Team-oriented problem-solving skills and corrective action methodology

  • Negotiation and conflict management skills; professional presence

  • Out-of-the-box thinking

  • MS Word, Excel, order management (including MFG/PRO & Pharos) software programs

  • Phone skills and customer communication skills

  • Organization and time management skills

  • Mathematical skills

  • Reasoning ability

  • Problem Solving Skills

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Marketing

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time