Aftersales Technical Support Engineer

Job Description


Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E


 


Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?


 


Eaton manufactures 3-phase UPS devices for the EMEA market at our facility in Espoo.


 


As Aftersales Technical Support Engineer you will be providing technical support to EMEA regional service organization on daily basis on highest level of product knowledge.


 


Your key deliverables:


 


  • Support local and regional technical support engineers in their activities

  • Act as high-level trainer to field service engineers

  • Improve the content and quality of service trainings

  • Operate in the interface between technical support specialists of other regions

  • Act as an interface between field service and NPD

  • Produce service documentation and field service bulletins

  • Provide technical input for any stakeholder in Critical Power Solution team

  • Manage and lead trouble shooting in challenging field incidents

  • Contribute to the zero-incident culture supporting safety of field engineers through instructions

  • Coordinate the customer site incident escalations and field quality issues


Qualifications


What are we looking for?


 


Required:


  • Technical education (B.Sc) in electrical or electronics engineering and at least 2-3 years of experience of working with UPS or other power electronic equipment

  • Solid engineering experience with power electronics or equivalent

  • Basic understanding of electrical distribution systems

  • High level of technical knowledge on 3ph UPS products

  • Ability to create technical documents

  • Ability to lead projects and implement activities

  • Ability to identify and implement new tools and processes

  • Ability to communicate fluently both in English and Finnish languages is required

  • Ability to be persistent and consistent

  • Self-directing and self-motivating

  • Strong sense of urgency

  • Strong customer focus


 


Desired:


  • Familiar with Eaton UPS products and their applications


 


 


We would like to hear about you!


 


What Eaton offers:


  • Excellent working environment – safety and ethics are really important for us
  • Eaton Business System offering various tools for management and people development
  • Culture & Values - at Eaton, our values and culture define who we are
  • Inclusion & Diversity - openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
  • Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen  

#LI-MK1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: Europe, Middle East, Africa
Organization: PQED Power Quality Division EMEA

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time