Senior Field Service Engineer

Job Description

Eaton’s Engineering Service & Systems division is currently seeking a Senior Field Service Engineer to join our team. The position is based at our Hanover, MD, Falls Church, VA or Beltsville, MD service location.


Position Overview:

The Senior Field Service Engineer is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.


This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting-edge technology and engineering techniques. 


Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.


  • Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
  • Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
  • Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
  • Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
  • Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
  • Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Qualifications

Required (Basic) Qualifications:
Preferred qualifications:
  • Evaluating and servicing electrical distribution or control systems is desirable.
  • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.
  • Experience with Protective Relays is highly desirable.
  • Professional Engineering license.
Position Criteria:
  • Power distribution field experience in servicing, maintaining, and testing electrical power distribution equipment.
  • Working knowledge of troubleshooting, tests and repair techniques.
  • Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
  • Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
  • Submit to periodic customer required background and drug screenings.
  • Must possess and maintain a valid and unrestricted driver’s license.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time