Eaton’s Corporate division is currently seeking an Order Entry Specialist to join our team. This position is based at our Queretaro office.
The Order Entry Specialist is responsible for receiving, analyzing, entering and processing incoming orders on a timely basis while maintaining customer service center and ISO quality standards. Orders generally received via email, fax, or EDI.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
Verifies customer, order and item information for accuracy and completeness by reviewing the quote and purchase order and clarifying discrepancies as well as checking catalog numbers for accuracy.
Performs regular daily order schedule maintenance functions such as customer sales order hold removal and sales order progress reporting. Knowledgeable in customer specific requirements as they apply to the order.
Identifies, understands and processes appropriately the variances in orders to assure proper information is entered such as various product groupings, reserve production planned line items, consignment and credit card orders.
Close communication with other departments to solve issues about pricing and quoting.
Enter correct customer shipment and notification requirements. Applies proper sales credit and commission payment rates to orders. Reviews orders for completeness following order entry checklist. Participates in problem solving teams and special projects as directed by supervisor to improve processes. Assists and participates in cross-training for continuous improvement.
Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
Minimum 1 year customer interaction/support experience
- Experience with SAP and/or Vista/
Excellent understanding and management of computer packages, web pages and emails
- Ability to read, listen and write in English
Position Success Criteria :
Easy adaptability to different work and cultural environments
- Team work
Good relationships with internal and external customer
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Latin America
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time