The Field Service Engineer is responsible for the On-site technical support service for Life Safety Product and UPS (Uniterrutable Power Supply) aimed at commissioning, maintenance and repair in the assigned area.
These the meain responsbilities:
Checks periodically the assigned jobs.
Plans with the customer the appointments of the assigned jobs.
Carry out the assigned technical interventions (Commissioning, maintenance and repair)
Fills the Field Service Report, send one copy to the customer and one to the service department
Inform the manager of any corrective actions regarding the interventions done.
Archiving the Field Service Report on shared archive.
Give Tech support to ASP (Authorized Service Partners) and Customers.
Control and manage the assigned spare parts warehouse.
Participation to service trainings.
Performs H24 7/7 availability service supporting the customer who have signed a 24x7 availability service contract .
Technical secondary school diploma with 2-3 years of experience in service
Good Knowledge of Electronics
Good Knowledge of Electrotechnics
Knowledge of computer packages
Relationship capability with the customers
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 75 % of the Time