Analyst - Network Support

Job Description

Description:

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to an Analyst – IT (Network) in Eaton’s Enterprise IT, based in Pune, India.  In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:

  • Provide Operational support of Eaton’s Enterprise Network Infrastructure. Analyst Network provides "Follow the Sun" support of solutions, based on Engineering and adheres to standards for LAN (Wired and WIFI) / WAN engineering, MAN, & network equipment that services all Eaton locations globally.

  • Provide guidance and Network Support WAN, LAN (wired, wireless) network, VOIP based business requirements and based on Eaton Network Engineering standards

  • Provide support Management with AT&T GCSC and Cisco TAC

  • Responsible for assigned incidents, requests, changes as well as tasks assigned and meeting service level agreements for those ticket types

  • Participate Support reviews with Delivery

  • Support with global virtual teams and Problem Resolution Incident team

  • Adhere to all Enterprise Security standards

  • Support availability by maintaining current versions, Patches, firmware releases and vendor suggested improvements

  • Supports, confer and partner with sites on WAN, LAN performance for all Eaton facilities

  • Follows and promotes all Eaton Support processes

  • Provide support activities of acquisition and divestiture activities related to network support

  • Basic Understanding VOIP technologies            

  • Consistently utilize key ITIL processes to solve complex infrastructure issues with excellent troubleshooting approach while working under minimal supervision.

  • Provide operational support for all types of Network infrastructure issues, service requests and change control while working with various support teams to ensure issues are resolved in a timely manner and also ensure the systems are current and under maintenance.

  • Acts as a focal point for organizing a technical team, driving resolution, communicating status and escalating to customers, suppliers and IT management as necessary during critical, high impact incidents.


Qualifications

Requirement:

  • Education level - Graduate (B.E. / B.Tech or equivalent)
  • 5-7 years of relevant experience
  • Technical knowledge –
  • Basic Knowledge of LAN Networking concept
  • Basic Knowledge of Wide Area Network technologies 
  • Knowledge of Networking monitoring and support tool
  • Basic knowledge Wireless Concept
  • Basic Network Troubleshoot concepts
  • Customer service and communication skills
  • Ability to relate well with people at all levels of organization
  • Demonstrates accountability, passion and ability to learn quickly
  • Ability to work on tasks with minimal supervision
  • Strong ethics and values
  • Problem solving skills
  • Analytical skills

Yes! Because you are the one we are looking for, we hope to hear from you now!

#LI-RR1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: No