If you desire to be part of something special, to be part of a
winning team, to be part of a fun team – winning is fun. We are looking forward to an Analyst – IT (Network) in Eaton’s Enterprise IT, based in Pune, India. In Eaton, making our work exciting, engaging,
meaningful; ensuring safety, health, wellness; and being a model of
inclusion & diversity are already embedded in who we are - it’s in our
values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
Provide Operational support of Eaton’s Enterprise Network Infrastructure. Analyst Network provides "Follow the Sun" support of solutions, based on Engineering and adheres to standards for LAN (Wired and WIFI) / WAN engineering, MAN, & network equipment that services all Eaton locations globally.
Provide guidance and Network Support WAN, LAN (wired, wireless) network, VOIP based business requirements and based on Eaton Network Engineering standards
Provide support Management with AT&T GCSC and Cisco TAC
Responsible for assigned incidents, requests, changes as well as tasks assigned and meeting service level agreements for those ticket types
Participate Support reviews with Delivery
Support with global virtual teams and Problem Resolution Incident team
Adhere to all Enterprise Security standards
Support availability by maintaining current versions, Patches, firmware releases and vendor suggested improvements
Supports, confer and partner with sites on WAN, LAN performance for all Eaton facilities
Follows and promotes all Eaton Support processes
Provide support activities of acquisition and divestiture activities related to network support
Basic Understanding VOIP technologies
Consistently utilize key ITIL processes to solve complex infrastructure issues with excellent troubleshooting approach while working under minimal supervision.
Provide operational support for all types of Network infrastructure issues, service requests and change control while working with various support teams to ensure issues are resolved in a timely manner and also ensure the systems are current and under maintenance.
Acts as a focal point for organizing a technical team, driving resolution, communicating status and escalating to customers, suppliers and IT management as necessary during critical, high impact incidents.
- Education level - Graduate (B.E. / B.Tech or equivalent)
- 5-7 years of relevant experience
- Technical knowledge –
- Basic Knowledge of LAN Networking concept
- Basic Knowledge of Wide Area Network technologies
- Knowledge of Networking monitoring and support tool
- Basic knowledge Wireless Concept
- Basic Network Troubleshoot concepts
- Customer service and communication skills
- Ability to relate well with people at all levels of organization
- Demonstrates accountability, passion and ability to learn quickly
- Ability to work on tasks with minimal supervision
- Strong ethics and values
- Problem solving skills
- Analytical skills
Yes! Because you are the one we are looking for, we hope to hear from you now!
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only