Order Coordinator

Job Description

Eaton’s Electrical sector is currently seeking an Order Coordinator to join our team. This position is based at our Raleigh, NC location. 

Position Overview:

The primary function of the Order Coordinator is to provide Eaton Corporation’s customers with product, delivery, claims/returns, and information.  This includes managing customer orders, order entry, processing change orders, and tracking orders through to delivery.  Successful candidate will also be responsible for maintaining accurate order information, validating price, entering and maintaining information in various systems, and managing strategic, large or complex accounts with an emphasis on world class customer service.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:
  • Enter new customer orders, with emphasis on error-free order management. 

  • Enter changes and cancellations using established business rules.

  • Proactively communicate in a timely manner with external customers about order verification, order status, pricing, and shipment status.

  • Communicate in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.

  • Maintain accurate and organized order files, order acknowledgements, and customer contact information.

  • Coordinate shipments and communications on critical items per orders. 

  • Be responsible for engineering functional objectives and initiatives in support of our strategic plan.

  • Process customer invoicing requests.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:
  • BA/BS Degree from an accredited Institution or an Associate’s Degree with a minimum of 3 years’ experience of the functions noted above

  • Minimum of 1 years’ experience managing orders and interfacing with customers (internal and/or external) and experience in an organization fulfilling contract requirements

  • Must be able to work in the United States without corporate sponsorship now and within the future

  • No relocation benefit is being offered for this position.  Only candidates within a 50-mile radius of Raleigh, NC will be considered.  Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred qualifications:
  • Proficiency in systems software, such as Vista, Oracle, SAP, QlikView, COGNOS, Microsoft Office and various other programs.

  • Experience working with government contracts.

Position Criteria:
  • Strong focus on customer satisfaction and relations

  • Strong communication and interpersonal skills, with ability to be flexible to adjust to changing priorities in a fast-paced work environment.

  • Strong computer skills, including well versed in MS Office Suite of tools

  • Ability to influence others without direct authority


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No