IT Associate Analyst

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking forward to an IT Associate Analyst in Eaton’s corporate, based in Shanghai, China.  In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.  This exciting role offers opportunity to:

  • Configures and installs Personal Computers, software, and peripherals.
  • Analyzes, diagnoses, and repairs malfunctioning hardware and software requiring hands-on work.

  • Reviews Corporate policies and standards regularly and ensures compliance with all such guidelines.

  • Interacts directly with internal customers and maintains the highest degree of customer service.

  • Instructs users in a one-on-one role on PC hardware, software, and proprietary systems.

  • Participates in supporting IT projects conducted within their area of responsibility.

  • Maintains issue and resolution information within the Service Desk database.

  • Maintains modern technical skills through education and certification programs.

  • Contributes to the base of IT knowledge through documenting and updating internal procedures.

  • Performs any other duties as directed by management.


Qualifications

  • Technical certification in PC and/or network support technologies.

  • One to three years practical experience configuring, installing, and supporting PC hardware.

  • Excellent communication and interpersonal skills required.

  • Analytical, systematic approach to problem recognition and resolution

Yes! Because you are the one we are looking for, we hope to hear from you now!

Job tag: #LI-RS1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time