Customer Service Technical Maintenance UPS

Job Description

Eaton’s Electrical division is currently seeking a Associate Representative-Customer Service.SCM.General. to join our team. This position is based at our Vallejo’s Office.

The Associate Representative-Customer Service.SCM.General. is responsible for performs emergency and preventative maintenance and installation on a 24/7 on-call basis with regional responsibility. Responsible for performing on-site or in-house servicing, and repair of Company product(s). Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Works on assignments that are complex routine in nature when considerable judgment and initiative are required in resolving problems and making recommendations. Provides field service engineering and technical assistance for customers in the areas of installation, start up, maintenance, repair and modification.  Assist with assigned projects for equipment.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Some activities related with the position will be:

  • Master/Expert for strategic services/ Trainer. 05 to 10 years of UPS servicing experience.

  • Provide electrical field service engineering for customers at any worldwide location on a flexible time schedule.

  • Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction.  Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.

  • Provide timely, detailed and accurate reports on service work performed, product performance, warranty liabilities to company expense and time allocation.

  • Become computer efficient using laptops provided and mastering all required software.

  • Maintain all service equipment including all test equipment, safety gear and tools issued to meet specifications including ISO requirements, etc. in good working condition and maintain sufficient spare parts to respond to standard calls.

  • Follow in strictly manner all safety requirements to accomplish its duties.

  • Be available for 24-hour on call duty and respond to emergency situations with minimal notification.

  • Keep current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.

  • Technical support to sales force or customer in Mexico, Central America and Caribbean.

  • Batteries Sales
  • Basic support functions to software applications sector.

  • Able to work all kind of capacities (kva).
  • Uploads all field activity reports, manages assets, controls inventory, completes CSS and submits expenses reports.

  • Provides technical coaching for other CSE in order to maximize their productivity and efficiency

  • Must have to available to local and international trips, and must have passport and visa


When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

  • Bachelor Degree in Electric or Electronic Engineering/equivalent  technical training

  • 10 to 15 years of UPS servicing experience.

  • Must have good verbal and written communication skills in English-Spanish required (90%).

  • Deep knowledge of UPS, batteries and DC systems

  • PC Proficiency including knowledge of Microsoft Windows, Office, AutoCad and Outlook

  • Attentive to details, and focus on customer satisfaction

  • Working knowledge of test equipment and diagnostic instruments

  • Desired experience in UPS market.
Preferred Qualifications:
  • Demonstrated strong skills on following competencies:

    • Dealing with Ambiguity
    • Customer Focus
    • Functional/Technical Skills
    • Integrity and Trust
    • Intellectual Horsepower
    • Managerial Courage
    • Organizational Agility
    • Problem Solving
    • Drive for Results
    • Written Communications
    • Proved Supervision skills.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Supply Chain / Logistics

Region: Latin America
Organization: EPG LAC PQD Power Quality Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time