Quality Manager

Job Description

Eaton’s Commercial and Residential Distribution Solutions division is currently seeking a Quality Manager to join our team. This position is based at our Sumter, SC facility. Relocation assistance will be provided.

About Sumter, South Carolina: Conveniently located 40 minutes east of the state capital, Columbia, Sumter is a city with convenient access to rich history, diverse industries and inspiring landscapes. The Eaton facility in Sumter, SC is the product line headquarters for Panelboards and Switchboards and is one of the top employers in the local community. The facility is home to more than 750 employees and is centrally located among every attraction one may desire in the Southeast, including Myrtle Beach, SC; Charleston, SC; Charlotte, NC; Asheville, NC, and Atlanta, GA.

Position Overview:


As a member of the Senior Leadership Team, the primary function of the Quality Manager is to develop strategic initiatives and deploy Eaton Quality Systems to ensure key objectives are met.  The Quality Manager further supports the operation’s strategic plan by aligning Quality resources to ensure customer order requirements, product quality standards, and product delivery commitments are upheld.


Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

  • Manage the Quality function for the Sumter, SC facility

  • Implement programs to sustain the Eaton Quality System

  • Maintain ISO 9001 registration and ensure there are zero major findings

  • Support successful completion of internal assessments and reviews, including, but not limited to Operations Assessments (OpA); MESH assessments; Management Reviews; and Operations Reviews

  • Develop successors for the Quality function by demonstrating all elements of the Eaton Leadership Model

  • Support the achievement of the Key Business Driver goals via cross-functional teams

  • Ensure the Quality Systems are robust to support the business objectives

  • Deploy MESH initiatives to support a Zero Incident Culture

  • Foster a high-performing work team culture throughout the facility.

  • Implement Continuous Improvement Framework (CIF) tools.

  • Lead key Quality Management and Regulatory Compliance processes including: Corrective Action, Warranty, Audit, Management Review, and Cost of Non-Conformance (CONC)

  • Proactively communicate with cross-functional teams and external stakeholders in order to review and resolve product/process quality issues 

  • Review and evaluate performance, quality and cost improvement objectives via scorecards and other reporting tools as prescribed

  • Own and manage the Tier Meeting Process and Structure to include the daily Tier 1 and 2 Meetings. Use these meetings to address detractors to achieving key quality metrics.


When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

  • Bachelor’s Degree from an accredited institution is required.

  • Minimum five (5) years of experience working in a Quality function

  • Minimum two (2) years of experience in a Quality Manager or Quality Supervisor position

  • Must be legally authorized to work in the United States without company sponsorship both now and in the future.


Preferred Qualifications:

  • Bachelors’ degree in Engineering from an accredited institution

  • Three (3) years of experience supporting engineered-to-order products

  • Lean Six Sigma certified
  • Leadership experience in a high accountability culture and metrics driven environment

Position Criteria:
  • Demonstrated proficiency with Eaton systems and tools, including: VISTA, Bid Manager, AS-400, SWIFT and DMM
  • Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Strong communication, organizational and computer skills
  • Effective interpersonal skills to resolve conflict, develop employees and facilitate corrective action while fostering an environment that supports Eaton values & philosophy.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Quality

Region: North America – US/Puerto Rico
Organization: ES CRDS COMM Commercial

Job Level: Manager
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within United States and / or Puerto Rico
Travel: Yes, 10 % of the Time