Account Coordinator (Associate Representative. SLS. Customer Support.)

Descripción del puesto

Eaton’s Corporate division is currently seeking an Account Coordinator to join our team. This position is based at our Queretaro office.

The Account Coordinator is responsible for providing a single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Some activities related with the position will be:

A. Fulfill order management related activities for distributors

B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)

C. Identify and implement process improvements

D. Maintain daily usage of the Customer 360 tool

E. Change notice management

F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations

G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail

H. Proven analytical and critical thinking skills

I. Ability to constructively manage conflicts and discrepancies towards positive resolution

J. Prioritizing customer demand to assist with improved product flow

K. Work with finance team to resolve customer credit requests

L. Strategic Accounts Management
M. Back Order and Back Log Analysis

N. Correct assignment for other Divisions request

O. Portal webs maintenance

P. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

  • Minimum 1 year customer interaction/support experience

  • Knowledge of CRM software and SAP or VISTA
  • Strong knowledge of Microsoft Office  (word, excel, email, internet)
  • Strong written and verbal communication skills
  • Knowledge of Vista, VOTW and Mentor software
  • Ability to speak, read, listen an write in English

 Position Success Criteria :
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Team work

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Puesto: Finanzas/Contabilidad

Región: Latinoamérica
Organización: Corporate Sector

Nivel de puesto: Colaborador individual
Horario: Tiempo completo
Es un trabajo a distancia (es decir, trabajar desde casa o otro centro Eaton) permitió para este puesto?: No -ES
¿Esta oferta de reubicación posición?: No
Viaje: Sí, un 10 % del tiempo