The Training Manager for EMEA ES provides the tools and programs to support the learning strategy for the EMEA Sales organization.The incumbent will identify learning content that meet EMEA business/performance needs. In this role the incumbent will establish working relationships and partnerships with business groups and corporate functions (Eaton University) in the region and will champion processes for the design, development, deployment, delivery, evaluation and management of learning solutions and programs.
This role will manage the all aspects of Sales, Sales Support, and CustomerCare skills training including product (in collaboration with the business units), selling, and process, system and tool training for the EMEA Sales organization depending on the priorities of the organization. The role also contributes to the training strategy for the Electrical Sector, EMEA Sales organization in conjunction with the EMEA Sales leadership team.
Primary responsibilities include: Set training action and implementation. Manage internal and external suppliers and stakeholders to achieve EMEA Sales training objectives; lead the development of training course material including adapting any global content suitable for EMEA consumption, processes, and documentation; evaluate effectiveness of the training program using quantitative metrics; lead EMEA sales training initiatives and leverage resources and programs across the EMEA regions; direct the analysis, implementation, adoption, and measurement of emerging trends in the training industry that will provide Electrical Sector EMEA personnel and our channel partners significant advantage in the marketplace. Deliver key training material.
Bachelor’s degree in human resources, business administration, engineering or instructional design
7-10 years of experience working in large multinational environment in a business role of which a few years in a skills training capacity
Experience in designing sales and sales support training strategies for large and international sales organizations across EMEA or other large regions.
Demonstrable capability of leading a sales competency transformation across many countries.
Experience in building adult learning curricula for incremental skill development.
Expertise in Sales training and/or sales/support management, performance analysis tools and techniques (e.g., needs analysis, root cause analysis, flow charting/ process mapping, job roles and responsibilities mapping, developing performance measures, etc.).
Expertise in the selection and application of performance improvement techniques, processes, and tools to improve performance (e.g., communities of practice, knowledge management, wiki’s, blogs, social networking analysis and tools, collaboration tools, expert finders, etc.).
Ability to conduct needs analysis.
Knowledge of learning technologies, and their application.
Ability to work independently and using technology to allow for remote working.
Proactively seeks opportunities to innovate, by creating new solutions.
Manages relationships effectively with critical key internal and external stakeholders to ensure inclusiveness and multiple stakeholder input to design process.
Effectively leads multiple projects.
Agile learner & self-starter - confident in moving forward independently & competently in an unstructured/immature training environment
Extremely IT literate with good design & writing skills, with proven experience creating/adapting presentation materials in PowerPoint/other platforms
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time