If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Senior Analyst- Kronos Application Consultant in Eaton’s IT business, based in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
Partner with vendor teams and ensure smooth 24/7 techno-functional support.
This role will also get an opportunity to work on various Kronos roll out projects where the person will be responsible for implementing Kronos Workforce Central Suite in Co-ordination with PLT COE.
Eaton is currently using Kronos 8.x as one of the time and attendance system. This a global instance used by the majority of business units across globe. The primary function of this role is to support the applications solutions to meet requirements through standard IT processes.
The position requires capability for ongoing technical configuration, interface, reporting and other application technical tasks for Kronos Workforce Central. This position will impact the business by improving the accountability and better governance in PTL space by adding member from Eaton team in the current support group managed by vendor team.
A member of the team that is defining, configuring/developing, testing, analyzing, and maintaining Kronos Workforce Central application (Timekeeping, Global Time Off, Basic Scheduling)
Responsible for working with business to gather and document requirements and configuring solutions within Kronos
Responsible for monitoring and troubleshooting all interfaces, upstream and downstream, to the Kronos application
Provide day-to-day support, predominantly High to Critical complexity incidents, that are disrupting normal business operation in a timely manner in Kronos space, to ensure timely, reliable, cost-effective service to Eaton employees and vendors..
Executes enhancement requests and new requirements using standard Eaton request fulfillment process( High to Critical complexity enhancement requests).Act as a lead from Eaton side and drive vendor support teams by meeting tickets SLA’s.
Govern all change request been migrated into production by reviewing and providing approvals.
Partner with Payroll, Time and Labor COE to for reviewing all major change requests and enhancements
The position will communicate with internal customers and partner teams in a timely, professional manner and will escalate issues to the support Manager as necessary.
Demonstrates the ability to question and probe technical experts or third party vendors to determine best possible solution option. Proactively seeks opportunities for efficiency improvements and partners with business to implement improvement in processes and systems.
Successfully manage multiple competing priorities simultaneously
Participate in design and code reviews and provide constructive feedback to the team.
Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact.
Works closely with other IT support groups and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholders.
Ability to configure WDM servers, Kronos clocks (4500 and InTouch terminals).
Core To This Role Is Driving Ownership and governance of configuration changes.
Providing technical support to the team and ensure service delivery is in- line to contractual obligations and customer experience is always exceeded through effective collaboration.
Continual application performance improvement. Demonstrates the ability to question and probe technical experts or third party vendors to determine best possible solution option.
You anticipate bottlenecks, manage competing priorities, evaluate and make tradeoff decisions, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit.
Strict SLA compliance at all stages (first response/ Issue acknowledgment, updates, service restore, service repair, etc. )
• Bachelor’s Degree or equivalent in Computer Science or related field At least 6 years of industry experience with experience in providing product configurations services to Global customers
• Must have excellent experience in WIM and workforce management
• Must have domain knowledge of Workforce Management, HR and Payroll processing.
• 3 to 6 years of experience in a leading Enterprise for environment involving a geographically distributed support model.
• Well-versed in SQL Server and/or Oracle database, JBOSS, IIS & Windows from a support perspective.
• Good knowledge of ITIL concepts (Incident / Problem / Change / Availability Management)
Yes! Because you are the one we are looking for, we hope to hear from you now!
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time