Field Service Technician -- Windsor, CT

Job Description

Eaton’s Airport Lighting Division is currently seeking a Field Service Technician to join our team. This position is based at our Windsor, CT. 

Position Overview:

The ALCMS field technician will install, configure, commission, test and train on control system projects, including assuming responsibility for all technical project activities and the execution of the high-level airport critical ALP control systems.  The incumbent will develop to be a subject matter expert on ALP Computerized control systems, and will be responsible independently to configure, test, install, and document in house and on-site control systems.  This role requires availability to travel a minimum of 75% and spend most weeks on-site at customer locations. The Field Technician must be able to efficiently apply knowledge in both electrical and computer technicalities while working independently.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:
  • Perform installation, wiring and hardware configuration using electrical measurement equipment such as True RMS multimeter and current clamps and personal protective equipment

  • Perform installation and configuration of network switches.

  • Perform installation and configuration of computer operating systems.

  • Be available for emergency travel and on-site support.

  • Support, troubleshoot and resolve customers issues over the phone as part of the technical Helpdesk.

  • Lead and support factory control systems assembly, installation, build and test.

  • Lead and document factory acceptance tests.
  • Learn and practice to become a subject matter expert on CHALP control systems including the ability to perform customer training and recommend improvements on upgrades and best practices.

  • Review and approve projects technical drawings submissions.

  • Be organized and clearly document critical reports such as drawing mark ups, site reports and punch lists. 

  • Have responsibility for expense management and capital planning.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:
  • Four-year Bachelor’s Degree or two-year technical degree from an accredited institution

  • Two years’ experience in a field service environment

  • Basic understanding of electrical technology
  • Must be able to work in the United States without corporate sponsorship now and within the future

  • No relocation benefit is being offered for this position.  Only candidates within a 50-mile radius of Windsor, CT will be considered.  Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred qualifications:
  • Advanced degree in technical field 
  • Prior experience working with control systems
  • Proficient with operating computers and configuring network switches

  • Experience using electronic measurement equipment and tools

  • Ability to read and understand technical drawings

  • Military technical training
Position Criteria:
  • Strong written and verbal communication skills – English required.

  • Basic understanding of project management processes

  • Ability to work independently under minimal supervision

  • Professionally represent the organization to the customer while providing accurate and timely problem resolution 

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: EPG CHD ALP Airport Lighting Products

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 75 % of the Time