Lead Field Service Engineer

Job Description

Eaton’s Electrical Engineering Service and Systems Division is currently hiring for Lead Field Service Engineer to join our team. This position can be based out of our Mountainside, NJ or Hicksville, NY service location. Please note relocation assistance will be provided.


Position Overview:


The Lead Field Service Engineer/Project Lead – Field Service will provide field service engineering and expert technical assistance/direction to field personnel and customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; provide technical solutions to customers and field personnel; function as lead technical resource; provides value-engineering capabilities to customers.

 

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.


In this function you will:
  • Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
  • Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
  • Become computer efficient using laptops provided and mastering all required software.
  • Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
  • Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
  • Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
  • Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.  Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
  • Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required Basic Qualifications:
  • Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution
  • Minimum 10 years of experience
  • Legally authorized to work in the United States without company sponsorship
 
Preferred Qualifications:
  • 10 years of experience evaluating and servicing electrical distribution or control systems is desirable.
  • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.
  • Electrical Contractor’s license
  • Professional Engineering license
  • General Contractor’s license
Position Success Criteria:
  • Power distribution field experience in servicing, maintaining, and testing electrical power distribution equipment.
  • Demonstrated ability in verbal and written communication skills.  Particular skill in communicating technical information to non-technical personnel, educating customers, and presenting information to internal and external customers.
  • Advanced understanding of the company's competitor's electrical, electronic and mechanical products and services.
  • Working knowledge of billing and invoicing policies for service.
  • Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
  • Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. 

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Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com. At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit www.eaton.com/careers. Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 25 % of the Time