Associate Analyst, IT Support

Job Description


We are looking forward to a Associate Analyst-IT in Eaton’s Global Site Infrastructure Support, based in Taipei, Taiwan.  In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.  

This exciting role offers opportunity to:

  • Provides desktop, basic application, and telecom support at Eaton locations.
  • Under the guidance of a more senior peer or a supervisor, this position will participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to Eaton employees and customers.

  • Assists in daily activities relating to IT Site Infrastructure Support of (SIS) Data Networks – especially LAN, PCs, Servers, Telephony, and related systems.

  • Possesses a detailed technical understanding of existing systems. Assists with or performs testing and evaluation of systems as part of a team.

  • Assists with analysis of system related issues.

  • Creates system documentation and best practices in concert with other team members. The successful candidate will also be responsible for working collaboratively with the Zone SIS team and Corporate IT functional groups and participates on initiatives that are part of Eaton Business System processes, which raise the quality of support provided across the entire organization


Qualifications

  •  A Bachelor degree in Information Technology with two to 2 years experience (preferred) or Associate Degree in business or technology plus 3 years IT experience
  • ITIL, MCSA, or comparable certification preferred 

Intermediate Level Knowledge of the following: 

  • Microsoft Operating Systems

  • Microsoft Office Suite

  • Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals

  • Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems

  • Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.

  • Customer Service

  • Use of ticketing system and meeting Service Level Agreements

  • IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management

 

Yes! Because you are the one we are looking for, we hope to hear from you now!

 

 

 

 

 

 

 

 

 

#LI-HS1

 

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No