Sr. Analyst - Customer Scheduling

Descripción del puesto

Eaton’s Vehicle division is currently seeking a Sr. Analyst - Customer Scheduling to join our team. This position is based at our San Luis Potosi facility.

The Sr. Analyst - Customer Scheduling serves as the customer’s advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities.  This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution and communicating effectively.  Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations. This individual will be expected to work closely with divisional peers and cross functional teams to trouble shoot and support customer EDI and RLM initiatives.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Some activities related with the position will be:

  • Commercial Support: order management, order entry, price checking, order clearing, complaint            handling, coordination of delivery and billing.

  • Interfacing with customers, logistics, manufacturing, sales, pricing and all other internal functions   supporting the business.

  • End-to-end order status management (order fulfilment, customer requests, product changes & returns).

  • Proactively act to understand and solve customer needs and identify solutions to non-standard tasks              and inquiries.

  • Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems.

  • Proactively communicate in a timely manner with external customers about order status related       requests.

  • Accept and process sales order schedules and discrete orders, following established business rules.

  • Document and maintain accurate customer information in the ERP systems and customer’s rule of engagement playbook.

  • Monitor and lead trouble shooting efforts to resolve Oracle RLM workbench errors with emphasis on       root cause analysis and same - day correction.

  • Validate orders in the system against customer order reports daily and develop necessary correction actions to support over / under messages.

  • Provide necessary analysis and support for external and internal customer scorecard initiatives.

  • Manage large and/or complex customer accounts.


When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

  • Bachelor’s degree in Business or Technical Discipline

  • Minimum of 2-3 years of relevant Customer Service, Material Planning or related field.

  • Previous operational and or manufacturing environment experience is preferred. 

  • Strong Spanish and English-speaking capability.
  • Requires excellent communication skills (verbally and written) and problem-solving skills, proficiency in systems (Oracle ERP, Cognos, QlikView/Pulse Monitors, Excel).

  • Requires trouble shoot capabilities working with cross functional teams (IT, Pricing, Specifications, etc.…) to resolve Oracle RLM / EDI errors

  • Ability to act independently with minimal supervision.


Position Success Criteria :

  • Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels.

  • Capable of collaborating with cross functional teams across regions to accomplish daily tasks.

  • Promotes continuous process improvement within role and department to maximize efficiencies, effectiveness, quality, and customer satisfaction.

  • Develops in-depth understanding of Vehicle Group products, markets and customer channels.

  • Provide back up support to peers on non-assigned customer accounts.

  • Persistent follow-up, a team attitude and a customer centric approach to daily tasks and overall outlook, as well as developing a detailed understanding of markets (customers, end customers and competition) and how our products service those markets.

Position also requires the ability to effectively network with multiple functions within the organization, such as Sales, Marketing, Quality, Finance, Plants, 3rd Party Logistics Providers and management to ensure customer on-time delivery and past due are effectively maintained

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Puesto: Cadena de Suministro / Logística

Región: Latinoamérica
Organización: VEH Vehicle Group

Nivel de puesto: Colaborador individual
Horario: Tiempo completo
Es un trabajo a distancia (es decir, trabajar desde casa o otro centro Eaton) permitió para este puesto?: No -ES
¿Esta oferta de reubicación posición?: No
Viaje: Sí, un 10 % del tiempo