Team Leader - Digital Platform Representative

Job Description

Eaton’s Aerospace Fuel Motion Control Systems division is currently seeking a Team Lead – Digital Platform Representative to join our team. This position is based at our Fort Worth, Texas facility.


The Team Lead – Digital Platform Representative is responsible for optimizing efficiency and productivity of the Center in the assigned area of responsibility (data management).  In this role, you will be responsible for managing Center data platforms to include PDH, Order Center, and all digital experiences for our Customers. The position will oversee a team of Data Analysts as well as Product Support Analysts.


Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:
  • Achieve customer expectations, department and divisional goals and objectives

  • Identify, communicate, and publish Center and customer wins to the organization.

  • Drive usage of Remedy knowledge articles

  • Drive product improvement through Tech Service notifications of failure trends

  • Drive regular and constant process improvement

  • Build organizational capability through meaningful coaching sessions and developing talent

  • Interface directly with Customer Support Manager in areas of team performance, customer survey input, call performance, training, and other      Center operational matters.

  • Identify training targets and training needs within the Center

  • Provide input on new products and systems, or current product improvements and system enhancements, representing voice of customer and  OEM facilities with respect to design, performance, parts availability, and serviceability.

  • Identify, communicate, and resolve gaps within the infrastructure to support our customers and products.

  • Drive cost avoidance opportunities by proactively streamlining strategies and communicating the most efficient plans.

  • Manage Order Center, PDH, and all digital platforms to ensure our Customer Experience is World Class and Industry Leading

  • Manage and improve data systems. Apply a CI culture within the Center. Responsible for establishing and maintaining Center Metrics to drive for improvements.


When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Required (Basic) Qualifications:

  • Bachelor's degree from an accredited institution or 7 years of Data Management experience.

  • 5 years of Data Management experience.

  • Candidates must be legally authorized to work in the United States without out company sponsorship, now or in the future.

  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.


Preferred Qualifications:

  • Master's Degree from an accredited institution.

  • 7 years of Data Management experience.

  • 5 years of Aerospace industry.

  • 3 years of Management of People experience.


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: AER FMC Fuel Motion Control Systems

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 25 % of the Time