Service Coordinator

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for a Service Coordinator in Eaton’s electrical business, based in Mascot, Australia. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:

  • Provide high quality and efficient post-sales customer service

 

Your essential responsibilities:

  • Engage with customers to arrange time & date for service works

  • Coordinate technicians and other resources to perform on site works of customer equipment

  • Manage concurrent service jobs using ERP systems

  • Develop and maintain strong relationships with all customers

  • Follow up with key customer concerns and aim for satisfactory solutions for the company and customers

  • Carry out the roles and responsibilities as detailed in the quality, safety and environment policies and procedures

  • Ensure commitment to the quality, safety and environment and proactively report any risks and issues

  • Understand and comply with the company's mission, vision, policies, objectives and other requirements of the quality, safety and environment management system   

  • Carry out the roles and responsibilities as detailed in the quality, safety and environment policies and procedures

  • Commit to the quality, safety and environment and proactively reporting any risks and issues

Qualifications

If you have:
  • 2 years' experience in a post-sales customer service environment

  • Experience in dispatching and scheduling service and technical staff

  • Amenable to work on the specified work schedule (11am – 7pm EST)

  • Good communications skills

  • Working under high pressure

  • Attention to detail

 

Yes! Because you are the one we are looking for, we hope to hear from you now!

 

Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.

 

Please note: Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a recruitment team member.

 

#LI-PM2

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No