Supervisor - Portal / Content Development & Support

Job Description

Description:

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to a Supervisor – IT in Eaton’s Enterprise IT based in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.  This exciting role offers opportunity to:

 

  • Leading resources and providing strategic & tactical direction to Portal Development & Support team for technologies including Oracle WCP (WebCenter Portal), UCM (Universal Content Management), AEM (Adobe Experience Manager) & SP (SharePoint)

  • Leads multiple projects in collaboration with multi-functional teams and ensures development and delivery of quality code

  • Analyze support request to identify the root cause and provide resolution. Work closely with other Eaton enterprise sectors/groups to implement solutions

  • Monitor support request tickets on regular basis and provide timely resolution and closure of the tickets

  • Ensures incidents and requests raised by application users, process owners and others through Remedy are addressed within agreed SLAs set

  • Leverage standard IT work processes and ITSM methodologies to manage and measure work and to drive continuous improvement

  • Solving complex technical problems to ensure platform sustainability and performance, including problem identification, investigation, planning and resolution

  • Working with peers to establish group level strategic planning, goal identification, scorecard enhancements, setting standards & guidelines

  • Acting as a coach and mentor for Portal IT Development& Support team

  • Lead Agile Scrum practices and contribute in sprint planning, demo and retrospective

  • Must possess ability to effectively manage vendor resources

  • Establish short-medium-long term organizational objectives and strategy to achieve goals

  • Foster a culture within the team to make work more exciting, engaging and meaningful for team members.

Qualifications

Requirement:


  • Bachelor’s degree in Computer Science, related field, or equivalent experience

  • Minimum of 4 years of team management experience

  • At least 8+ years in Information Technology with hands on experience on Web Development and Support.

  • Experience in administering, configuring and supporting Enterprise Applications.

  • Experience with application server / web server / OS / database understanding.

  • Experience in setting up and managing support / Development organization.

  • Desirable to have experience with Oracle WebCenter Portal, Oracle UCM and AEM.

  • Requires strong analytical, problem solving, and action-driven competencies.

  • Able to manage rapid and unanticipated changes, which require constant re-prioritizing.

  • Able to multi-task in a fast-paced, dynamic environment.

  • Strong communication skills (written and verbal) and Team Player.


Yes! Because you are the one we are looking for, we hope to hear from you now!

#LI-RR1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: No