Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
As an Order Management Representative (Dutch speaker), you will responsible for a full scale order management process, provide commercial support such, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.
Your main duties :
- Provide proactive consultation and commercial support to internal and external customers for orders.
Order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims.
Complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence.
Provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance.
Track, maintain and document general and specific customer conditions.
Define and ensure efficient processes in the ERP and Order Management systems.
Support commercial projects.
Maintain customer data according to Customer Data rules and processes.
Adapting and driving change and process improvements.
Take part in process improvement related projects.
What we are looking for:
- Bachelor’s degree from an accredited institution
Excellent (C1) Dutch and English
2-3 years of professional experience in customer services related roles, preferably in Supply Chain or Logistics related field
Knowledge of computerized order management processes, a good command of Excel
Proficient in creative problem solving, conflict resolution, and managing priorities
Strong analytical skills required to enter, document and manage orders and customer issues
Excellent Communication and Interpersonal Skills
Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
Teamwork, networking and continuous learning skills
As a previous experience the Order Management Representative could have worked as a Supply Chain Representative, Customer Care Specialist, Customer Service Representative
What we offer:
- Competitive compensation and benefits package
Great promotional opportunities – Eaton encourages internal promotion, whenever possible
Excellent working environment – safety and ethic is really important for us
Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
Applicants to this vacancy will be subject to ability testing, as part of the recruitment process
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Entry Level
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No