Lead Analyst - Remedy Architect/ Solution Designer

Job Description

Job Title:  Lead Analyst – IT (Remedy Developer & Architect) #075306

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking forward to a Lead Analyst – IT (Remedy Developer & Architect) in Eaton’s Enterprise IT, based in Pune, India.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

This exciting role provides the technical strategy and supporting IT frameworks to guide the successful design, architect, deployment and operations of IT solutions; project based - business and technical requirements.

  • Define and develop broad solutions for technical and functional areas as per guidelines from ITSM Process Governance Team
  • Help ITSM team in defining the Roadmap for Remedy including ITSM, IT Service Catalog and CMDB

  • Design, Implement and deliver enhancements and fixes based on product release cycles. 

Your essential responsibilities:

  • Responsible for planning, architect, implementation, configuration, performance and support of the Remedy environments

  • Develops, communicates, strategies for the enterprise Remedy platform

  • Extensive experience on Remedy Development, Upgrade, configuration, Integration and support.

  • Must have done 2-3 Remedy Upgrades.

  • Must have in - depth experience with the BMC AR System architecture , including best practice design and implementation

  • Experience in performance tuning and troubleshooting BMC Remedy AR Server issue

  • Experience with administration of BMC Atrium and BMC Remedy ITSM.

  • Implementation knowledge of ITSM Suite v7.6.x, 18.x, 19.x (SRM, Change & Release Management,  Asset Management, Service Desk, SLM, Knowledge Management, Helpdesk, Problem Management, Configuration Management,Analytics, Smart IT, and MyIT)

  • Customization, Out-of-the-box and third-party integration with BMC Remedy tools using web services, Remedy Developer Studio and APIs

  • Strong knowledge of Oracle DB, query - writing , reporting tools - SAP Business Objects etc.

  • Experience with Administration and support of Atrium CMDB, Atrium Integrator

  • Familiar with any of the following: discovery products including Microsoft SCCM , BMC ADDM and integration of discovery solutions with CMDB.

  • Reconciliation of discovery data in BMC CMDB environment;

  • Good understanding on Common Data Model of BMC Atrium CMDB

  • Experience on Linux and Windows environment - Shell Scripting etc.

  • Should influence business in implementing new features of Remedy and map all existing requirements/solutions to latest Remedy version

  • Strong foundation of debugging the issues at a deeper level, server health monitoring

  • Has knowledge of project management methodology and tools. Consults with the business team to help develop, define, and prioritize work and project requests.

  • Provide proactive direction ensuring a stable and scalable solution

  • Ability to access and evaluate new versions/vendors

  • Accountable for maintaining high levels of solution performance, availability and capacity, demonstrating a commitment to quality.

  • Works within Eaton's IT Organization to successfully influence the direction of key technical elements of the solution environment.

  • Ownership of Strategic Planning process

  • Plan for future-state technology portfolios and IT program investments

  • Drive solution architecture, ensure technical alignment and facilitate technical solution delivery.

Design and provide solutions to fit the requirements of the project stakeholders, customers, and end users conforming to the standards established by the IT organization.  Review and critique the solutions of others.  Assess and direct IT project activities to ensure compliance with established IT and industry standards.  Incorporate information about roadmaps and evolving standards from IT peer organizations (security, framework, infrastructure, etc.) into designs by actively soliciting advice from those organizations.

Enabling Actions:

Dimension on technical development -  mentorship, coaching, development, advisor, mentee/mentor

  • Experience of successfully delivering on all aspects of a technology project
  • Exposure to several layers of technology solutions: hardware, application administration, application development, support, etc.

  • Requires the ability to work on multiple projects of varying scope and scale

  • Requires the ability to handle ambiguous situations and execute upon a direction     

Drive solution architecture, ensure technical alignment and facilitate technical solution delivery

a. Prototype and framework development

b. Definition of design and development standards for solutions platforms and peripheral applications

c. Champion solution flexibility, reuse and legacy-application retirement

Accountable for maintaining high levels of solution performance, availability and capacity, demonstrating a commitment to quality.  Areas of responsibility include:

a. Development of proactive monitoring solutions for all solution elements

b. Event correlation across solution elements, including analysis and resolution

c. Monitoring and analysis of performance and availability data  

d. Incident analysis, documentation and resolution

e. Capacity planning

f. End-user support and communication


Works within Eaton's IT Organization to successfully influence the direction of key technical elements of the solution environment.  Areas of responsibility include:

a. Platform challenges, direction and roadmap

b. Solution concept design and estimation

c. Inter-team and intra-team communication

d. Commitment to knowledge sharing

e. Management of distinct project segments


Design solutions to fit the business requirements


Conduct design reviews and architecture assessments to ensure compliance to IT standards

Develop Application Roadmaps

Lead Application Domain team(s), driving development and updates for Bricks and Patterns

Key Participant and Facilitator for BPI activities

Consult with other Solution/Project Architects to develop and share business area/platform strategy

Develop standards for new technologies, including decision criteria for when to employ new technologies vs. existing.

May participate in the selection, and may direct the activities of a group of developers who are implementing approved designs


If you are:

  • Preferred: Bachelors or Master’s degree in a technical discipline such as: B.E. Comp Science / Mathematics / Engineering

    • Expertise designing, developing, optimizing and maintaining BMC Remedy tool

  • 10-14 years of relevant experience required

  • Technical knowledge - Architecture, Upgrade, Design, Installation, Migrations of BMC Remedy

Yes! Because you are the one we are looking for, we hope to hear from you now!

*We make what matters work.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.

It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours.  Need more about Eaton? Come on in @ www.eaton.com.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: No