Customer Service Representative

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking forward to Customer Service Representative in Eaton’s electrical business, based in Thailand.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role is part of a fast paced large multi-national company. Act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers’ requirements

This exciting role offers opportunity to:

  • Order Administration – To manage order processing within agreed cycle time. Ensure accuracy and update customers on open order status
  • Outbound Management – To follow up deliveries and ensure on-time delivery as promised. Prepare shipping documents that require custom clearance

  • Warranty Management – To manage order processing for warranty claims. Support RMA matters and facilitate with customers, warehouse and technical team



  • A Diploma holder in any field
  • Having at least 2 - 3 years of customer service experience

  • Proficient in Microsoft Office and SAP is a must

  • Having Customer Service experience for at least 2-3 years

  • Carrying basic writing and communication skills

  • Having a sense of responsibility and initiative

  • Able to work in a dynamic environment

Yes! Because you are the one we are looking for, we hope to hear from you now!

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: EA East Asia

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: No