Job Title: Analyst - Oracle CPQ #075112
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
We are looking forward an Analyst - CPQ in Eaton’s corporate IT team based in Pune, India.
Eaton is a power management company with 2018 sales of $21.6 billion. Its energy-efficient solutions help customers effectively manage electrical, hydraulic and mechanical power more reliably, safely and sustainably. The company is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton employs 99,000 people worldwide, and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
This exciting role is part of a our IT team. The role offers a broad variety of responsibilities including great learning opportunities.
Brief primary function of your role:
The role will be responsible for managing thesupport related customer engagement, support processes, incidents and requests for production instance of Oracle Bigmachines CPQ. Being part of the CPQ foundry team which is a unified team managing project development, testing and support. The role will also need from time to time to be able to contribute in project development.
Your essential responsibilities include:
•Gain working knowledge of existing oracle CPQ application and general applications with which CPQ will normally be integrated with.
•Providing technical support to teams within the organisation, and to Customers when required
•Assisting with systems integrations
•Managing tickets and requents for the applciation queues.
•Ensuring comprehensive database of queries and resolutions is kept up to date.
•Maintaining and updating technical documents and procedures.
•Identifying and resolving technical issues.
•Managing coordination across various technical and functional teams.
•Preparing maintenance plans, patching plans and upgrading schedules for the organisation’s systems.
•Developing reports for teams across the IT and business.
If you are:
-Have a 4-year college degree in Computer Science or an engineering field.
-Have a 4-8 years hands on experience in support, development, design with the at least 2.5 years on Oracle CPQ.
-Someone with proven earlier experience of being able to execute all responsibilities defined in responsibilities section.
-Someone with skills across Commerce, approvals, configuration, integration, Document designer and general configuration management of Oracle (Bigmachines) CPQ.
-An individual who has proven experience in communcaitons and coordination with applciation users, functional teams and other system teams.
-An organised person with skills in creating reports for assessing trends, problems, root cause analaysis, service interruptions and updates."
-Aware of key functions across configure, price, quoting, agreements, CRM, ERP etc.
Yes! Because you are the one we are looking for, we hope to hear from you now!
*We make what matters work.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.
It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours.
Need more about Eaton? Come on in @ www.eaton.com.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time