Job Title: Junior Analyst IT– Site Infrastructure Support # 075045
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.
We are looking forward to a Junior Analyst IT– Site Infrastructure Support in Eaton’s EITC business, based in Pune, India.
In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
This exciting role is part of a fast paced EITC Business. Eaton India Information Technology Center (EITC) is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.
The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with supervision. Our customers include all of Eaton’s users (local and remote).
Your essential responsibilities:
- Maintaining Inventory of all IT assets (e.g. Laptop / Workstations / Switches)
Ensure on time system allocation for New Hires
PC/device lifecycle management – Includes replacing outdated end user hardware manage asset disposal
Software procurement and license management (Software asset management)
Working on tickets and meeting defined service level agreements for the resolution of: Incidents and Requests
Provide Level 1 support to infrastructure devices such as Printers, Projectors, Kronos device etc.
Support enterprise initiatives e.g. Windows 10 migration, O365 Migration
Ensure key metrics are always maintained
If you are:
- Graduate in any stream
MS Windows Operating Systems
MS Office Suites
Hardware - PC’s, laptops, mobile devices, PC peripherals
Basic Knowledge of network, servers, storage, phone systems
Ability to adapt and learn; to support IT environments that may contain various technology
Associate degree or 1-3 years IT experience
ITIL foundations certification
CompTIA A+ certification
Yes! Because you are the one we are looking for, we hope to hear from you now!
*We make what matters work.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.
It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours. Need more about Eaton? Come on in @ www.eaton.com.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time