Analyst - OTC (French)

Job Description

PRIMARY FUNCTION:
A. This position is to collect past due accounts receivables of Hydraulics operations in the EMEA region
B. The incumbent will also have to issue credit memos for EMEA Hydraulics operations
C. The incumbent will have to resolve disputes and meet internal as well as external customer expectations
D. The incumbent will reduce credit risk, improve cash flow and resolve customer claims/disputes
 

ESSENTIAL FUNCTIONS:
A. Manages standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in EMEA shift (12:30am to 09:30pm slot).
B. Conducts collection calls, resolve billing issues, investigate returns & credit issues
C. Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices
D. Negotiates customer disputes to resolution and documents root cause and highlights to appropriate levels
E. Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
F. Participates in process improvement projects
G. Communicates effectively with external and internal stakeholders
H. Understands the entire order to cash value stream and applies the knowledge to achieve results
I. Documents new and existing processes. Updates documents as soon as improvements are made
J. Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
K. Provides customer service and develops relationships with internal/external customers and suppliers
L. Maintains accurate credit & collection files.  Maintain electronic collection notes for each customer account.
M. Maintains accurate customer information for billing purposes in accounts receivable and ERP System.
N. Abide by Audit requirements and Rules and Regulations as and when laid by the company, government regulators and agencies at all times

DIMENSIONS:
4. Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
 
Reduction in Past Due amount as a percentage of total receivables

SPECIALIZED KNOWLEDGE:

Bachelors Degree Required (Business, Finance, Commerce)
Knowledge of spoken & written French and/or German required.
5+ years Business to Business Credit/Collection Experience
Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment
Effective business writing and professional communication skills
Experience utilizing Oracle R12, MFGPro ERP
Experience utilizing Microsoft Office Suite, Internet, and related computer skills
Demonstrated Effective Customer Service Skills
Demonstrated Effective Negotiation Skills
Work independently, decisively and timely
Adapts to change, plans and prioritizes as required
Willing to work European hours (12:30am to 09:30pm IST)


ADDITIONAL INFORMATION:

Utilize quality tools/initiatives
Proficient in commercial sensitivity and business acumen
Demonstrates effective autonomous decision making within limits of authority
Demonstrates effective communication skills
Demonstrates effective evaluation and problem-solving skills


Qualifications

Bachelors Degree Required (Business, Finance, Commerce)
Knowledge of spoken & written French and/or German required.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Finance/Accounting

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No