After-sales Service Engineer

Job Description

 

 

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to an After-Sales Service Engineer in Eaton’s electrical business, based in Changzhou, China.  In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.  This exciting role offers opportunity to:
  • 根据服务派工单要求,在项目现场配合用户做好安装、调试、投运和产品使用培训的服务工作,完成现场工作相关表单的填写,离开现场之前需要让用户签字确认,并汇报给主管。 
  • 现场服务期间及时收集、整理好用户的反馈或投诉资料,填写用户服务信息反馈表,并将结果反馈给用户和主管。

  • 及时对用户反馈意见进行汇总、分析、处理,并通知相关部门。对于现场客户提出的问题,应客户要求,工程师

  • 需要提供相应的说明函件,并由主管批准后提交给客户。

  • 服务人员未出差期间,需要为出差项目做好准备,按规定程序办理售后服务手续,按规定领用材料,结算费用。

  • 同时,需要服从安排在产线进行多技能培训,提高现场服务技能。

  • 完成领导安排的其他工作。

  • 处理问题必须及时,本地用户不超过一天,华东地区用户不超过三天,其他地区用户不超过五天。来不及处理的,必须向领导汇报,并及时用书面传真或电话通知用户,以便采取其他办法。

  • 遵守EHS规则和要求报告EHS风险和SIO的参与者,在工作前,需进行现场安全风险评估

  • 并填写安全风险评估单;在现场服务期间,识别并填写现场安全风险单。

 


 

 

 


 

 

 



Qualifications

  • 大专及以上学历, 电气及相关专业
  • 有2年左右电气类产品的制造、检验或维修经验,能看懂电气图纸
  • 有英语读写能力,至少能看英文产品说明书
  • 沟通能力强,应变力强,能灵活解决实际问题
  • 能吃苦耐劳,经常出差
Yes! Because you are the one we are looking for, we hope to hear from you now!
Job tag: #LI-CQ

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Quality

Region: Asia Pacific
Organization: PDD PDSS Power Distribution Systems Services Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 75 % of the Time