IT Infrastructure Support Senior Analyst

Job Description


Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E


Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?


Based in our Dublin Global Headquarters, the primary function of this position is to provide end user support (Level 2) , support device lifecycle management and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Your customers will include all users (local and remote). You will be working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes and problems. You will be a part of a highly successful international team and report to the Manager based in the UK.


Your key responsibilities:


  • PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for.
  • Ensuring compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation.

  • Providing assistance to remote technical resources who administer network switches, servers and other IT infrastructure.

  • Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems and productivity software for end users.

  • Following IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.

  • Annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.

  • Participating in application, infrastructure, security, operational excellence initiatives and support activities as needed.

  • Assisting with support of site-based IT systems.

  • Participating in trouble-shooting and resolution of larger IT issues.  Participate in efforts related to root cause analysis and problem management as needed.

  • Identifying opportunities for improvement.

  • Participating in internal audits related to IT processes, procedures, software, and systems.  Influence budgeting, forecasting, and spending for IT infrastructure as required.


#LI-MM2


Qualifications

Do you have?

  • Bachelor’s Degree in a relevant subject desirable
  • ITIL foundation or CompTIA A+ certifications
  • Previous experience in an in-house IT support role
  • Previous experience with: MS Windows Operating Systems, MS Office Suites, PCs, laptops, mobile devices, PC peripherals
  • Experience with in-room conference systems – such as Cisco Telepresence, Cisco VC, Crestron or similar
  • Working knowledge of other IT infrastructure - network, servers, storage, phone systems
  • Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
  • Ability to stage corporate events from a technical planning, facilitation and execution perspective

  

Then we want to hear about you!

 

What Eaton offers:


  • Contract in fast growing global company

  • Excellent working environment – safety and ethic are really important for us

  • Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day

  • Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully

  • Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

 

 

Candidate applying to the vacancy will be subject of the background screening.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Europe, Middle East, Africa
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time