Customer Service Representative

Job Description

Customer Service Representative #074105


If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.


We are looking for Customer Service Representative in Eaton’s Electrical Division, based in Mascot, Australia.


In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.


This position will see you acting as the key point of contact for Eaton Power Distribution products, reporting to the ANZ Customer Service Manager for Power Distribution. This role will focus on assisting and advising customers, ensuring customer needs are always met, and continuously striving to provide the best service possible to our customers. The key areas include, relationship building, proactively developing the role to meet changing market and customer needs, being accountable for the order through to delivery cycle, providing up to date information on products and service to our customers and providing support to the sales team and internal stakeholders.


Your essential responsibilities:
  • Provide excellent customer service first time every time
  • Develop strong relationships with all customers and internal stakeholders
  • Answering inbound calls with emphasis on first call resolution
  • Assist customers with technical information, order management, product descriptions, pricing and anticipated delivery

Qualifications

If you have:
  • At least 4 years of experience in high volume call center
  • Outstanding technical and computer skills
  • SAP or Oracle experience preferred
  • Relevant tertiary education required
  • Experience working in technical or electrical field highly regarded

  • Excellent time management and organisational skills

  • The ability to work in both a team environment and autonomously to achieve the division’s sales & margin objectives

  • Work well under pressure, high resilience and problem-solving skills

  • Flexible and proactive approach to work
     
 

Yes! Because you are the one we are looking for, we hope to hear from you now!


*We make what matters work.


Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.


It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours.  Need to know more about Eaton? Visit our website @ www.eaton.com.

 

Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.


Please note: Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a recruitment team member.

 
#LI-PM2

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time