Field Service Battery Technician

Job Description

Eaton’s Power Quality division is currently seeking a Field Service Battery Technician to join our team. This position is based in the Hayward, CA area. 


At Eaton, our technicians deliver solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for science, engineering, and technology; and can drive innovation and engineering excellence. Let’s talk about your future with Eaton! 


Eaton Corporation’s Power Quality Division designs Uninterruptible Power Supply (UPS) systems, batteries, and electronic based products to ensure reliability in the most demanding applications. UPS systems condition power to protect against power quality hazards, as well as provide continuous backup power during outages. Like an automobile, UPS systems require preventative maintenance to ensure optimal performance. 


Our Field Service Battery Technicians are highly prepared through coaching, mentoring, and formalized training to perform UPS battery installation and maintenance. Eaton provides in-house training to ensure our field technicians are experts on our products, from ones manufactured 15 years ago to those built today. Eaton is committed to flawless service execution and surveys our customers for satisfaction to deliver continuous improvement of its product. 


This position will be responsible for performing on-site or in-house servicing, repair and/or installation of Company product(s) including batteries of any type, size, and weight.  Servicing electrical (high voltage environment) and electronic based products at the customer site, performing emergency and preventative maintenance. Provides technical support to customers on operational or maintenance aspects of system equipment.  Serves as customer contact on technical and service related problems.


This position will be located remotely and will work out of a home office within the immediate geographic area.


The selected candidate will perform the following duties.  

  • Perform on job battery testing and installation

  • Make technical and battery recommendations to end users

  • Analyze test data and recognize deviation from acceptable values

  • Perform and schedule battery PMs
  • Provide ongoing customer interaction and meet customer service requirements

  • Provide written work reports to customers

  • Manage company assets and control personal inventory


At Eaton we offer a competitive salary package based on skills and experience; comprehensive fringe benefits program including 401k, medical, dental, tuition reimbursement, overtime, and vacation; as well as providing tools to perform responsibilities of the role including a company vehicle, laptop, and phone.


When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. 


Required (Basic) Qualifications:
  • Minimum of 1 year of battery technologies or electronics experience

  • High School Diploma or GED from an accredited Institution

  • Valid and unrestricted State Driver's license

  • Must have ability and willingness undergo and pass customer entrance requirements, which may include, but is not limited to, periodic background checks and drug screenings. 

  • Must be legally authorized to work in the United States without sponsorship 

  • No relocation benefit is being offered for this position. Only candidates that currently reside within the immediate Hayward, CA geographic area will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation. 

Preferred Qualifications:
  • Associate’s Degree in a technical field from an accredited school and/or equivalent experience in a technical field. 

Position Success Criteria:
  • Frequent travel to customer sites is required, with up to 75% of drive-time expected.  

  • Ability to work with other CSEs and take directions from the lead CSE on site

  • Understand the proper use of hand-tools, and when it is appropriate to use insulated tools

  • Understand need for safety, and comply with company and customer rules on safety

  • PC Proficiency including knowledge of Microsoft Windows, Office, and Outlook

  • Must demonstrate proficiency on products and processes before being dispatched to the field

  • Completion of appropriate factory training (PowerTrak, Battery Testing, etc.)

  • Understanding of wet-cell battery theory and application

  • Ability to utilize drawings, mathematics, handbook formulas and a variety of precision diagnostic instruments.

  • Understand how to use VOM/multi-meter and clamp-on ammeters

  • Proven/Strong written and oral communication skills

  • Strong time management skills, attentive to details, and a focus on customer satisfaction

  • Repeated bending
  • Must provide high quality of service

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG PQD FSCS Field Service Customer Support

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time