Customer Service Representative

Job Description

Eaton’s Lighting division is currently seeking a Account Coordinator (Associate Representative. SLS. Customer Support.) to join our team. This position is based at our Monterrey Office.

The Account Coordinator (Associate Representative. SLS. Customer Support.) is responsible for provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.


Some activities related with the position will be:

  • Email / System support – fluent in English in written communication
  • SAP transactions
  • C360 (Service Request) transactions
  • Fulfill order management related activities for distributors
  • Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
  • Identify and implement process improvements
  • Change notice management
  • Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
  • Ability to handle high-pressure, fast-paced environment requiring diligence to detai
  • Proven analytical and critical thinking skills
  • Ability to constructively manage conflicts and discrepancies towards positive resolution
  • Prioritizing customer demand to assist with improved product flow
  • Work with finance team to resolve customer credit requests
  • Strategic Accounts Management
  • Back Order and Back Log Analysis
  • Correct assignment for other Divisions request
  • Portal webs maintenance


Eaton has announced its intent to spin off its Lighting Business into publicly traded company (“SpinCo”).  This transaction is expected to be completed by the end of 2019 and this position is expected to remain with SpinCo.   The compensation and benefits that will initially be offered for this position are based on Eaton’s plans, programs and practices.  The Lighting Business is in the process of developing its total rewards philosophy, strategy and structure, including the design of its benefits and annual and long-term incentive plans that will take effect when SpinCo becomes a publicly traded company. If you are offered and accept this position and are actively employed by the Lighting Business when SpinCo becomes an independent, publicly traded company, you will be eligible to participate in SpinCo’s compensation, health, welfare, and retirement benefit plans and programs and should have no expectations that SpinCo’s plans and programs will mirror or be substantially like Eaton’s. 

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

Preferred Qualifications:
  • Knowledge of CRM software and SAP or VISTA

  • Strong knowledge of Microsoft Office  (word, excel, email, internet)
  • Strong written and verbal communication skills
  • Knowledge of Vista, VOTW and Mentor software
  • Ability to speak in English

Position Success Criteria :

  • Drive for results

  • Makes Decisions & Solves Problems
  • Demonstrates a Collaborative Style
  • Promotes and Champions Change
  • Business Acumen
  • Pursues personal development

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Finance/Accounting

Region: Latin America
Organization: EPG LD Lighting Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time